Call Center Specialist

7 days ago

Harrisburg, United States FREEDOM CARE , LLC Full time

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others We are looking for an Engagement Specialist for our team in Pennsylvania.
  • Candidates looking to apply must either currently have a HHA or PCA certification or be willing to gain certification.
  • This is a hybrid role with a partial commute of 2-3 days into one of the following offices: Philadelphia, Harrisburg, or Pittsburgh, PA.
Department & Position Overview:

As a member of the Engagement Team at FreedomCare, your main purpose will be to connect and engage with people from all over Pennsylvania and start a relationship with those who are interested in having home care for themselves or a loved one.

The average day for an Engagement Specialist will involve reaching out to inbound information requests from various channels (phone, social media, website, etc.) and open meaningful conversations with them about our program, following up with previous conversations, collecting and validating information to begin the intake process for interested patients, and reengaging those who may need a little more nurturing.

Every Day You Will:
  • Engage potential patients and caregivers who are looking for more information regarding CDPAP and FreedomCare in general
  • Nurture interested individuals into signing up with FreedomCare
  • Collect and validate current information needed to sign up
  • Build sustainable relationships and engage customers by taking the extra mile
  • Seize opportunities to improve the customer experience when they arise
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Meet personal/team qualitative and quantitative targets
Ideal Candidate Will Possess:
  • Over one year of proven sales experience
  • Reliable transportation with the ability to travel to patient homes throughout Pittsburgh and surrounding areas on a weekly basis
  • HHA/PCA certification
  • Ability to multitask, set priorities and manage time effectively
  • Familiarity with CRM systems and practices
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality type
  • Genuine care for customer's interests
  • Optimistic and upbeat
  • Self-motivating, independent, and entrepreneurial spirit
  • Focused and persistent
  • Analytical and empathetic
  • Data driven and goal oriented
Nice-to-Haves:
  • Experience in insurance/healthcare background/call-center setting

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Salary Range

$16-$20 USD

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