Customer Care Representative

3 weeks ago


Fort Myers, United States Lennar Full time

OverviewSummary of Position RequirementsHandle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.ResponsibilitiesPrimary Duties and ResponsibilitiesManages completion of quality home repairs within standards set by company and industry specificationsRespond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care ManagerContact homeowner within 24 hours and inspect calls within 72 hoursEvaluates homeowner request to determine whether repair is warrantable or the responsibility of homeownerMonitors business partners work for completion and satisfaction of repairsCompletes minor home repairs; obtains customers approval for completed workMonitors status reports for accuracyExpedites emergency repairsAssists in maintaining community standardsMeets and greets homeowners during orientation walk#LI-CI1 #CBQualificationsEducation and Experience RequirementsMinimum High School or GED requiredMinimum 2 years customer service experience required, preferably with a homebuilderValid Drivers License and good driving recordValid auto insurance coverageMust possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential constructionAble to analyze problems, determine solutions, and produce desired outcomeIntermediate to advanced PC skills (Microsoft Word and Excel)Excellent verbal and written communication skillsMust possess professional attitude to represent company in a positive mannerContactsDaily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.Physical RequirementsSome office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.FLSA Status Non - Exempt#LI-DG1TypeRegular Full-Time#J-18808-Ljbffr

by Jobble



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