Senior Desktop Support Technician
2 weeks ago
Apex Systems Inc. is currently hiring a
Sr. Desktop Support Technician
role for one of our growing healthcare clients in the south Denver metro area.
This position provides installation, administration and support in a health care setting such as supporting PC and printer hardware, operating systems, software applications, and peripherals. Coordinates the operational role for low complexity projects and works closely with the Business Technology Leadership. Understands Ethernet topology and IP communications. Performs miscellaneous job-related duties as requested.
WORK EXPERIENCE REQUIREMENTS
• 5+ years of experience supporting Client Technology; preferably in a health care setting
IT EXPERIENCE must include the following:
• Active Directory
• Microsoft Windows based desktop hardware
• Windows 7/10/11
• Microsoft Office 2016 including Outlook
• Software Installations
• Printer Deployment on Windows Servers
• Proficiency with troubleshooting TCP/IP, DNS, DHCP and wireless network problems
• Hardware deployment such as desktops, printers, peripherals
• Experience with a ticketing system
• Highly Desired Skills
• MAC Support
• Mobile device support such as tablets, portable workstations and VDI
SOFT SKILLS must include the following
Excellent customer service skills
Ability to collaborate effectively with other teams
Excellent oral and written communication skills
Excellent organizational skills
Ability to work with a diverse constituency
Must be able to work independently
EDUCATION REQUIREMENTS
Associate degree from an accredited institution in a field of study related to the work assignment.
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Training or certification related to the work assigned to the position will be considered as substitution or the required experience and/or education.
LICENSE/CERTIFICATIONS
• A+, Network+ and ITIL Foundation Certifications Preferred
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