Manager Community Relations Investments

Manager Community Relations Investments is responsible for planning, coordination, relationship management and leading the execution of Goodwill's Community Investments programs including: Sponsorships, Community Cares Community Assistance Program, Chamber relations and Professional Memberships. Ensures that investments are processed on time, on budget, and within scope.

RESPONSIBILITY LEVEL:

Manager Community Relations Investments is responsible for planning, coordination, relationship management and leading the execution of Goodwill's Community Investments programs including: Sponsorships, Community Cares Community Assistance Program, Chamber relations and Professional Memberships. Ensures that investments are processed on time, on budget, and within scope.

Implements strategy for the Community Relations Department. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

PRINCIPAL DUTIES:

1. Responsible for Goodwill's community investment programs. Manages the intake, prioritization, routing, fulfilment, tracking and reporting of all community investment programs.

2. Manages partnerships with community organizations for the community investment programs in alignment with Goodwill's Intended Impact strategy.

3. Develop and manage a structured approach to collect, track, evaluate, and report intended impact metrics for community investment programs and community engagement activities.

4. Works independently and effectively manages competing priorities to deliver on goals and objectives.

5. Successfully operates within diverse organizational landscapes and over a two-state territory to drive program initiatives forward.

6. Understands community-building principles and fosters a common connectedness to establish and build upon stakeholder relationships for long-term partnerships.

7. Creates reports for a variety of stakeholders.

8. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.

9. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.

10. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.

11. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience.

2. Experience in one or more of the following: Social Services, Nonprofit Management, Financial Services, Government sectors or a related field.

3. Demonstrated ability to lead and manage mid-complexity assignments, programs and/or projects involving diverse stakeholder groups.

4. Demonstrated ability to collaborate and communicate effectively with key stakeholders, vendors, and employees.

5. Excellent verbal, written and interpersonal communication skills.

6. Strong change management and project management skills.

7. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook. PowerPoint, Publisher, Word, SharePoint and Teams.)

Travel throughout program and surrounding counties required. Must have transportation to attend meetings and events.

LEADERSHIP COMPETENCIES:

1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.

2. Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.

CORE CULTURALCOMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.

2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.

3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.

4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.

5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.

6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)