Customer Success Manager-US
6 days ago
Are you passionate about building strong customer relationships and driving product adoption for enterprise clients? Do you thrive in a fast-paced, highly technical SaaS environment and love solving customer challenges? If you enjoy taking ownership of customer outcomes and have a knack for aligning business goals with customer needs, this is the perfect role for you.
We are looking for a Customer Success Manager (CSM) to focus on onboarding, driving adoption, and retaining our enterprise customers. As a CSM, you will act as a trusted advisor to your customers, ensuring they achieve value from our solutions, and identifying opportunities for growth and expansion.
Key Responsibilities
Onboard and Drive Adoption:
- Manage the onboarding process for new enterprise customers, ensuring a smooth transition to our platform.
- Develop customer success plans to align with customer business goals and drive product adoption.
- Customer Engagement and Relationship Management:
- Regularly engage with strategic customers through meetings, QBRs, and check-ins to monitor their success and satisfaction.
- Build and nurture trusted, long-term relationships with key stakeholders and decision-makers.
- Act as the customer advocate internally, ensuring customer needs and expectations are addressed by cross-functional teams.
- Manage escalations proactively and work closely with Support, Product, and Engineering teams to resolve issues quickly and effectively.
- Partner with Sales to identify upsell and expansion opportunities within your portfolio of customers.
- Ensure your customers understand the full potential of our platform and encourage cross-product adoption.
- Monitor key customer health indicators and mitigate churn risks by addressing challenges early.
- Develop strategies to maximize customer satisfaction, retention, and loyalty.
- 3-5 years of experience in a customer-facing role, preferably in Customer Success, Account Management, or Consulting.
- Proven ability to onboard, drive adoption, and retain enterprise-level customers in a SaaS environment.
- Strong communication and interpersonal skills, with the ability to engage with executive-level stakeholders.
- Technical aptitude to understand and explain complex SaaS solutions.
- Self-starter with excellent time management skills and the ability to work autonomously.
- Experience with CRM systems and/or Customer Success platforms (Gainsight preferred).
- IT and SaaS experience with a background in onboarding cloud products.
- Familiarity with Jira, Confluence, and Office 365.
- Knowledge of networks, protocols, and technical infrastructure is a plus.
- A commercial mindset with a strong focus on customer outcomes.
- A fast-paced, high-growth environment where you can make a real impact.
- Opportunities for career advancement and continuous learning.
- A collaborative, customer-first culture that values innovation and teamwork.
- Competitive salary, performance-based bonus, and comprehensive benefits.
If you're ready to take ownership, inspire your team, and help our customers succeed, we want to hear from you Apply today and join us in building an exceptional customer experience for our enterprise clients.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
-
Customer Success Manager, US
3 weeks ago
Austin, United States Xurrent Full timeJoin Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are...
-
Customer Success Manager
3 months ago
Austin, United States Iodine Software Full timeJob Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
-
Customer Success Manager
2 months ago
Austin, United States Closinglock Full timeCompany Overview Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by...
-
Customer Success Manager
4 weeks ago
Austin, United States Karbon Full timeAbout Karbon Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 34 countries and have grown into...
-
Customer Success Manager
5 months ago
Austin, United States Toolio Full timeAbout Us At Toolio, we're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been...
-
Customer Success Manager
2 months ago
Austin, United States Mesh Payments Full timeAt Mesh, we lead the way in revolutionizing Travel & Expense management for global enterprises. Our innovative solutions are streamlining travel and expense processes for thousands of companies, continuously expanding our reach and impact. As we push the boundaries in the T&E sector, we seek proactive innovators, strategists, and visionary thinkers eager to...
-
Customer Success Manager
2 months ago
Austin, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial...
-
Customer Success Manager
4 weeks ago
Austin, United States Darktrace Limited Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
-
Customer Success Manager
6 months ago
Austin, United States Dealhub Full timeDescription DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...
-
Senior Customer Success Manager
3 weeks ago
Austin, United States Nexthink Full timeCompany Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...
-
Enterprise Customer Success Manager
2 months ago
Austin, United States LumApps Full timeLumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees. LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune...
-
Customer Success Manager
6 months ago
Austin, United States KEEPER CO. LTD Full timeAbout Keeper Bookkeepers today are stuck working in Excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make...
-
Senior Customer Success Manager
3 weeks ago
Austin, United States Optimizely Full timeAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
-
Senior Customer Success Manager
4 weeks ago
Austin, Texas, United States Plivo Full timeAbout the RoleThe Senior Customer Success Manager will be responsible for developing and nurturing long-term relationships with a portfolio of customers in the United States and Canada. This role requires a proactive approach to resolving customer issues promptly, outstanding communication skills, critical thinking, and impeccable time management.Key...
-
Senior Customer Success Manager
4 months ago
Austin, United States DISCO Full timeYour Impact The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.. They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named...
-
Enterprise Customer Success Manager
2 months ago
Austin, United States DISCO Full timeYour Impact The Enterprise Customer Success Manager (CSM) is a seasoned CSM and has deep expertise and experience in the eDiscovery industry. They are responsible for the relationship and development of our largest and most complex accounts. They are considered a 'trusted partner' to these clients, allowing a consultative relationship where the client uses...
-
Manager, Customer Success Engineering
2 weeks ago
Austin, United States Imprivata Full timeDescription Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A...
-
Digital Customer Success Manager
1 month ago
Austin, United States Canva Full timeCompany DescriptionJob DescriptionJoin the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, ??, hallo, vtejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office...
-
Strategic Customer Success Manager
1 week ago
Austin, United States SailPoint Technologies Full timeThe Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and busine Manager, Strategic, Customer, Business, Product Management, Client Success, Retail
-
Senior Customer Success Manager
4 weeks ago
Austin, Minnesota, United States Caliber Sourcing Full timeJob Title: Senior Customer Success ManagerAbout the Role:Caliber Sourcing is seeking a Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for managing a portfolio of customers, developing and nurturing long-term relationships, and establishing yourself as a trusted advisor. You will liaise between...