Finance Customer Service Representative

3 weeks ago

Cypress, United States APR Consulting Full time
Finance Customer Service Representative

  • Location: Cypress, California
  • Type: Contract
  • Job #76424
APR has been engaged to identify a hardworking Finance Customer Service Representative for one of our biggest clients in the automotive industry.

LOCATION: Cypress, CA 90630 (ONSITE)
POSITION: Finance Customer Service Representative
DURATION: Potential to be converted depending on business needs

PAY RATES:
  • $22/hr. - base rate
  • $22.50/hr. - bilingual Spanish
Applicants must pass the Typing Skills Test and a Microsoft Word and Excel Test through Talent Central. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.

ASSIGNMENT DESCRIPTION
  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance.
    POSSIBLE JOB POSITION: (You must be willing and open to work ANY of the position below. You CANNOT CHOOSE)
1. CUSTOMER SERVICE REP (1st shift, needs to be flexible, either M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PM)

JOB DUTIES
  • Handle inbound Customer Service calls (approximately 60+ phone calls daily)
  • Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
  • Assist customers with monthly payments
  • Provide payoff quotes to customers and dealerships
  • Assist customers with their HFS/AFS.com accounts
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance - being here on time ready to work at the start of the shift
2. AUTO DIALER COLLECTIONS REP (1st shift, M-Th, 8:00 am - 5:00 pm or 11:00 am - 8:00 pm, or Friday: 8:00 am - 5:00 pm, Two Saturdays per month: 8:00 am - 12:00 pm, Must be flexible, schedule may change with business needs)

JOB DUTIES
  • Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance - being here on time ready to work at the start of the shift, adhering to the break and lunch schedules to ensure proper phone coverage
3. FINANCE COLLECTIONS REP (1st shift, M-F, 8:00 AM - 5:00 PM with 1 hour lunch and Saturday, 8:00 AM - 12:00 PM or 7:00 AM - 11:00 AM (once a month); Must be flexible, schedule may change with business needs and may require overtime including occasional Saturdays.)

JOB DUTIES
  • Assist Credit department with verifying and processing contract information. Assist dealers with inquiries in a fast-paced call center.
  • Review funding documents received from dealerships. Verify proper documentation is received.
  • Answer calls from dealerships to review status on contracts.Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while effectively resolving conflicts.
  • Follow up on dealer issues and concerns (contract errors) in a timely manner.
  • Complete data entry of contract information into the system to assist team in processing all packages received daily.
  • Adhere to legal and operational compliance by strictly following all company policy and procedures.
  • Become a productive member of the team with an enthusiastic and positive attitude.
DESIRED SOFT-SKILLS
  • Must be able to type 50-60 wpm
  • Proficient with Microsoft Word and Excel
  • Excellent verbal communication skills (easy to understand)
  • Experience with customer service and problem resolution preferred.
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual a plus (Spanish & English)
EDUCATION
  • Associate's or Bachelor's degree
    Be prepared to provide proof of education, either a picture or a scanned copy of your diploma/transcripts


About our Client:
One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you

#SLA

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