Customer Service Representative
3 weeks ago
Description:
CUSTOMER SERVICE REPS
Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily).
Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.
Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects
Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
Use written communication skills to clearly and concisely document customers' accounts of all necessary information required
Maintain enthusiastic and positive attitude
Attendance - being here on time ready to work at the start of the shift
ALL ROLES
Use time management skills to balance the quantity and quality of calls made and received
Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
Use written communication skills to clearly and concisely document customers' accounts of all necessary information required
Maintain enthusiastic and positive attitude
Attendance - being here on time ready to work at the start of the shift
Skills:
Customer service, Customer support, microsoft office, data entry, call center, Customer service call center, collections customer service, collections, financial services, bachelor's degree, associate's degree
Top Skills Details:
Customer service,Customer support,microsoft office,data entry,call center
Additional Skills & Qualifications:
MUST HAVE
Strong Communication Skills
Team Player
Organization Skills
Problem-Solving
Ability to Multi-task
Minimum Associate's degree
NICE TO HAVE
Call Center
Collections
Bilingual (Spanish, Korean, or Mandarin)
Negotiations
Experience Level:
Entry Level
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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