Experience Specialist/Receptionist PRN

2 months ago


Cedar Rapids, United States UnityPoint Health Full time

Overview:

Experience Specialist/Receptionist

Endocrinology Clinic

PRN As Needed: Mon-Friday Daytime

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Responsibilities:

RESPONSIBILITIES:

  • Greets patients and visitors and obtains accurate information and signatures for office records
  • Obtain signatures on all forms pertinent to the patients current visit from the patient or family member who has authority to sign on behalf of the patient.
  • Photo-copy & scan insurance cards and drivers licenses.
  • Adhere to all confidentiality policies and procedures.
  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
  • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
  • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Open and / or closes the clinic following specific guidelines of the individual clinic.
  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
  • Perform functions other than described due to extenuating circumstances.
  • Other duties as assigned.


Qualifications:

QUALIFICATIONS:

Education:

  • High School Degree or Vocational School Graduate

Experience:

  • Previous medical office experience preferred
  • Strong customer service skills
  • Excellent computer skills and abilities
  • Ability to understand and apply guidelines, policies and procedures
  • Strong personable skills to interact with physicians, health care team members, patients and support systems
  • Effective communication skills
  • Proficient in Microsoft Office
  • Customer and patient focused
  • Medical terminology/background a plus


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