General Manager

2 weeks ago

Greenwood Village, United States CSM Corporation Full time

** General Manager - Courtyard by Marriott**

**Job Category****:** Operations **Requisition Number****:** GENER004933 Showing 1 location **Job Details**

**Description**

**POSITION PURPOSE:**

The General Manager is an integral part of the leadership team and is responsible for overseeing the overall management and operation of the Courtyard by Marriott, Denver. Overall responsibility in driving revenue, maximizing profit while ensuring quality. Effective management of assigned staff to ensure achievement of overall revenue, financial results, guest satisfaction and positive employee relations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* **Deliver Exceptional Guest Service:** Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner. Assists with, encourages, provides and trains guest service for all associates.

* **Guest Services:** Encourages and collaborates with hotel team to set an example of the expected level of guest service. Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure CSMs high standards of quality and service are maintained.

* **Sales:** Actively participates in the hotels sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships. Maintains a positive presence within the community by attending Chamber and CVB meetings and events, establishes relationships with other area hotels, schools and universities and other community organizations. Responsible for maintaining accurate weekly, monthly and annual budgets, forecasts and business plans in collaboration with the hotels sales team. Works in conjunction with Revenue Manager and Sales Team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently.

* **Maximizes Guest Satisfaction Scores:** Identifies potential obstacles to exemplary service. Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary. Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.

* **Financial Responsibility:** Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for reviewing/releasing payroll and ensuring effective labor management. Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing. Responsible for preparation and management of the hotel budget and ongoing forecasting efforts. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Reviews A/R and A/P with emphasis on following accounting procedures as outlined in CSMs Internal Accounting Audit. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.

* **Training and Development:** Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records. Ensures the new hire training process effectively prepares new employees for their positions. Analyzes current training programs and adjusts as needed. Implements new CSM and brand training initiatives in a timely manner. Utilizes training resources effectively and ensures all training requirements are met.

* **People Management:** Responsible for effectively interviewing, hiring, coaching and developing hotel associates and management team. Prepares and conducts annual employee reviews in a timely manner. Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable. Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees. Effectively addresses areas for improvement determined by CSMs annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner. Ensures annual associate turnover falls within CSMs acceptable guidelines and reacts to any turnover concerns. Provides fair treatment and open door policies for all associates.

* **Self/Workload Management:** Responsible for effective self/workload management and adjusting work schedule as dictated by business needs. Provides guidance and assistance to the hotel associates and leadership team to ensure their workloads are appropriate and managed effectively. Demonstrates clear written and verbal skills. Promotes a productive, professional and collaborative work environment. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.

* **Safety/Risk Management:** Leads and participates in monthly Safety Committee Meetings. Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations. Ensures a clean and safe work environment. Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy. Completes CSM incident reports and follows up within appropriate time frame. Assists in promoting corporate safety programs and initiatives. Ensures OSHA/SDS Management and Compliance.

**REQUIRED SKILLS AND EXPERIENCE:**

**Education:** High school diploma or GED required. College degree or equivalent experience required.

**Experience/Knowledge/Skills/Abilities:**

* 3-5+ years of progressive hotel management experience required.

* Must be able to manage multiple hotel and corporate priorities in a fast paced environment.

* Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all.

* Must possess strong leadership skills.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • General Manager

    1 month ago

    Greenwood Village, United States Pizza Republica Full time

    Job DescriptionJob DescriptionRestaurant Assistant General ManagerWe’re looking for an Experienced Restaurant General Manager with a desire to lead and join our team. Pizza Republica is located in the Landmark Shops in Greenwood Village, ColoradoRole: The Restaurant General; Manager oversees the entire restaurant operation of Pizza Republica as well as...

  • General Manager

    4 weeks ago

    Greenwood Village, United States Pizza Republica Full time

    Job DescriptionJob DescriptionRestaurant Assistant General ManagerWe’re looking for an Experienced Restaurant General Manager with a desire to lead and join our team. Pizza Republica is located in the Landmark Shops in Greenwood Village, ColoradoRole: The Restaurant General; Manager oversees the entire restaurant operation of Pizza Republica as well as...

  • Restaurant General Manager

    4 weeks ago

    Greenwood Village, United States Toastique Greenwood Village Full time

    Job DescriptionJob DescriptionThe General Manager will be responsible for all day-to-day activities within the store.  They are responsible for employee management, scheduling, ordering and maximizing inventory, and most importantly – customer satisfaction.  The General Manager will be responsible for hiring and training new employees as well as their...

  • General Manager

    1 month ago

    Greenwood, United States Sonic Corporation Full time

    As a SONIC Drive-In Assistant General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In in conjunction with the General Manager to provide quality food in a clean, safe, and efficient manner so that guests General Manager, Manager, Operations, Restaurant

  • General Manager

    1 month ago

    Greenwood, United States NPC International Full time

    WHO WE ARE: Ayvaz Pizza (Franchisee of Pizza Hut) is hiring Restaurant General Managers who will be responsible for assisting with the daily operations of the restaurant. The Restaurant General Manager assists with ensuring that each visit by a customer result in a friendly and personalized service with great food that is promptly delivered in a clean and...

  • General Manager

    4 weeks ago

    Greenwood, South Carolina, United States Pizza Hut Full time

    WHO WE ARE:Ayvaz Pizza (Franchisee of Pizza Hut) is hiring Restaurant General Managers who will be responsible for assisting with the daily operations of the restaurant. The Restaurant General Manager assists with ensuring that each visit by a customer result in a friendly and personalized service with great food that is promptly delivered in a clean and...

  • General Manager

    2 weeks ago

    Greenwood, South Carolina, United States Pizza Hut Full time

    WHO WE ARE:Ayvaz Pizza (Franchisee of Pizza Hut) is hiring Restaurant General Managers who will be responsible for assisting with the daily operations of the restaurant. The Restaurant General Manager assists with ensuring that each visit by a customer result in a friendly and personalized service with great food that is promptly delivered in a clean and...

  • General Manager

    4 weeks ago

    Greenwood, United States Arby's Full time

    General Manager DescriptionIn a world full of quick service options, Arby’s is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby’s, it will be more than a job — it will be a place that prioritizes your growth and development while having fun. We are proud of the food we...

  • General Manager

    4 weeks ago

    Greenwood, United States Arby's Full time

    General Manager DescriptionIn a world full of quick service options, Arby’s is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby’s, it will be more than a job — it will be a place that prioritizes your growth and development while having fun. We are proud of the food we...

  • General Manager

    4 weeks ago

    Greenwood, United States Panera Bread Full time

    Job DescriptionJob DescriptionPANERA CAFE GENERAL MANAGERWant to work in a place where you can learn, laugh, be supported, be yourself, reach your goals—and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun!Panera Perks:– Competitive...

  • General Manager

    2 weeks ago

    Greenwood, United States Wendy's Full time

    When he was eight years old, Dave Thomas dreamed he'd run the best restaurant in the world. He didn't just achieve his dream, he shared it with everyone.Dave loved two things above all else, food and people. That's why he started Wendy's. He believed in a place where you get great food, made fresh, served by nice people. At all our restaurants we do our best...

  • Regional Warehouse Manager

    3 weeks ago

    Elk Grove Village, United States Regional Warehouse Manager Full time

    EventLink is seeking an experienced Regional Warehouse Manager, local to the Elk Grove area. We are looking for a well-versed Regional Warehouse Manager in production, logistics and warehouse management as well as having previous client and consumer facing experience. **Responsibilities** - Provide effective implementation of warehouse services to meet...

  • General Manager

    1 month ago

    Greenwood, South Carolina, United States Sonic Full time

    Restaurant General Manager The Job: As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In. As the highest management position within the Drive-In, you are...

  • General Manager

    4 weeks ago

    Greenwood, United States Burger King Full time

    Job DescriptionJob DescriptionWe are looking for a Restaurant General Manager that wants the opportunity to develop their professional and leadership skills, make an impact in their local community, and lead a fun and enthusiastic team dedicated to the highest standard of customer service. We offer benefits after 30 days, opportunity for advancement, and a...

  • Managing Partner

    1 month ago

    Greenwood, United States Bonefish Grill Full time

    ** Managing Partner (General Manager)** **Job Category****:** Restaurant Management **Requisition Number****:** MANAG118821 Showing 1 location **Job Details** **Description** As a successful Managing Partner (General Manager), you must be able to fit all of the pieces of the restaurant puzzle together. Being a fully functioning expert in all processes and...

  • Managing Partner

    4 weeks ago

    Greenwood, United States Bonefish Grill Full time

    ** Managing Partner (General Manager)** **Job Category****:** Restaurant Management **Requisition Number****:** MANAG118821 Showing 1 location **Job Details** **Description** As a successful Managing Partner (General Manager), you must be able to fit all of the pieces of the restaurant puzzle together. Being a fully functioning expert in all processes and...

  • Warehouse Associate General

    2 days ago

    Greenwood Village, United States ShipOffers Full time

    About the Organization Are you ready to join a dynamic team at the forefront of direct response and eCommerce fulfillment? Look no further than ShipOffers, a leading provider of product sourcing and fulfillment solutions since 2001. Our commitment to excellence has earned us a spot on the prestigious Inc 5000 List of Fastest Growing Companies eight times,...

  • Restaurant General Manager

    1 month ago

    Greenwood, United States Taco Bell Full time

    Restaurant General Manager Greenwood, AR " You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Restaurant General Manager At Taco...

  • Restaurant General Manager

    1 month ago

    Greenwood, United States KFC Full time

    We Need Managers Like "U"Join our family today!When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high-quality standards, southern-inspired hospitality, and serving guests our world-famous chicken! We have a passion for people - not only our guests - we value our employees and understand how you make a difference in our...

  • Part-time Retail Sales Associate

    1 month ago

    Greenwood Village, United States Office Depot General Full time

    Overview At Office Depot Inc., the Retail Sales Advisor is a part-time role providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets.  The Retail Sales Advisor will quickly build and maintain customer...