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General Manager

4 months ago

Greenwood, United States Burger King Full time
Job DescriptionJob DescriptionWe are looking for a Restaurant General Manager that wants the opportunity to develop their professional and leadership skills, make an impact in their local community, and lead a fun and enthusiastic team dedicated to the highest standard of customer service. We offer benefits after 30 days, opportunity for advancement, and a safe and clean work environment Apply today

Position Overview:The Restaurant General Manager (RGM) is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant.
The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees) – great management experience

What we offer:Full-time employee benefits:
  • Medical, dental, vision, life insurance benefits (eligible after 30 days)
  • Full-time, 30+ hours per week
  • PTO, accrual after 90 days
  • FREE meal(s) per work shift
  • Anniversary rewards and recognition program
  • Opportunity for advancement, continued professional training
  • Flexibility

Summary of Responsibilities:Profitability
  • Has primary accountability for the restaurant profit and loss (P&L) and actively manages towards desired financial outcomes
  • Drives sales through proactive guest service, people development and operations management
Guest
  • Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
  • Enhance guest experience by developing a prompt action plan to address and resolve any guest issues or concerns – enhance your customer-service skills
  • Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives
People
  • Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
  • On-boards new team members by training and guiding them through the certification process
  • Inspires the restaurant team by effectively managing individual and team recognition programs
  • Provides coaching and feedback to all direct reports to increase the restaurant team’s capabilities and raise restaurant performance
Operations
  • Manages restaurant labor using optimal Manager staffing and Team Member scheduling
  • Enforces compliance with government regulations, employment laws and BKC policies while upholding operational and brand standards
  • *Performs duties of the Assistant Manager and Hourly Shift coordinator when necessary

Qualifications and Skills:
  • Must be at least eighteen (18) years of age
  • Bachelor’s degree in Communications preferred, Associates degree or a combination of experience and education (3-5 years of experience in Quick service restaurant (QSR))
  • Strong understanding of P&L management and drivers of restaurant profitability
  • Ability to prioritize own and others’ work and time to meet deadlines and objectives
  • Demonstrated leadership skills and understanding of guest service principles
  • Available to work evenings, weekends and holidays
  • Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
  • *Carolina Franchise Holdings dba Burger King is an equal opportunity employer and we encourage all qualified applicants to apply

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