Front Desk Supervisor

4 weeks ago

Tyler, United States U.S. Dermatology Partners Full time

Job Details

Job Location
Tyler-Dominion Plaza - Tyler, TX

Position Type
Full Time

Job Category
Admin - Clerical

Description

COVID-19 vaccination NOT required for this position

Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.

Duties and Responsibilities

  • Performs, assists and oversees subordinates in performing check-in and checkout duties.
    Check-In Duties:
    • Directs patients, salespeople, and visitors.
    • Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
    • Instructs new patients in completion of medical history and information forms and updates for returning patients demographics and insurance information, as needed, checking forms for completion and signature(s).
    • Confirms patients insurance eligibility with patient, copying all pertinent information.
    • Enters appropriate data into computer, retrieves data, types correspondence and reports.
    • Generates encounter form.
    • Compiles all information for visit, including referral information, and distributes to clinical staff.
    • Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
    • Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
      Check-Out Duties:
    • Prepares medical charts, encounter forms, for next days clinics.
    • Greets patient at checkout window, answers questions, provides assistance as necessary.
    • Verifies demographic and insurance information.
    • Enters appropriate data into computer, retrieves data, determines patients portion of payment due.
    • Collects payments and posts payment to patients financial record in computer, generates receipt for patient.
    • Schedules return appointments and provides patient with appointment card.
    • Balances charges and payments for each physician and monies.
    • Closes credit card machine.
    • Submits balanced report, and monies to Executive Assistant to prepare deposit.They are actually closing and taking their own deposits to the bank now
    • Adjusts errors and resolves complaints.
    • Recommends establishment or revision of policies, recommends standards of performance.
    • Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, performs these duties with courtesy and compassion for the patient.
    • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
    • Performs other duties that may be necessary or in the best interest of the organization.
Qualifications

Experience Requirements
  • Minimum two years of work experience in a medical office.
  • Minimum one-year supervisory experience.

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