Client Service Specialist-

2 weeks ago

Nashville, United States Alexandra Lozano Immigration Law PLLC Full time

Overview The Concierge Intake Specialist plays a vital role in the onboarding of potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Concierge Intake Specialist ensures a smooth and efficient client onboarding experience and supports day-to-day office operations to maintain an organized and welcoming environment. Duties/Responsibilities Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits. Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions. Review the information provided by potential clients. Sign up new clients, address concerns, and highlight the benefits of working with the firm. Collaborate closely with the team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process. Provide accurate and comprehensive information about the client and their case to facilitate efficient case management. Maintain detailed records of client interactions and activities in the firm's CRM system. Provide regular updates to management on performance and ensure proper use of systems to guarantee accurate reporting. Greet clients, answer calls, and perform other front desk duties as required. Support clients by collecting and processing documents or other needs to serve as a liaison between clients and the legal team. Oversee office tasks to maintain smooth daily operations. Handle any additional tasks or responsibilities as directed by management. Qualifications All candidates must have a Bachelor's Degree. Must be fully bilingual Spanish & English. Must possess at least 2 years of professional experience, preferably in an immigration law firm. Strong persuasive communication and enjoyment in working directly with current and potential clients. Knowledge of immigration laws, regulations, and processes. Excellent interpersonal and relationship-building skills to establish trust and credibility. Ability to work independently and be a self-starter. Outstanding communication skills, both verbal and written, to effectively convey complex information. Results-oriented mindset with a drive to meet or exceed targets and business objectives. Familiarity with CRM systems and activity tracking tools. Experience in client-facing roles, preferably in a legal or immigration setting. Strong organizational skills with the ability to multitask in a fast-paced environment. Ability to work independently while being a team player. We are excited about the possibility of you joining our team Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC #J-18808-Ljbffr

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