Customer Service Rep

2 months ago


Rockford, United States Waste Connections Full time

WasteConnections company has an immediate opening for aCustomer Service Rep to join our team inRockford, IL.

Our Customer Service Rep will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role.

WasteConnections offers:

  • Competitive Compensation.

  • Benefits Plans - Flexible Spending Accounts and Health Savings Account options.

  • Generous matching 401(K) and Paid Time Off.

Schedule:7:45am - 4:45pm.

Wednesday team meetings at 7:30am each week

Benefits: We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401(K), and more.

Duties and Responsibilities:

  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

  • Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.

  • Works in conjunction with other departments to resolve customer disputes.

  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

  • Take payments, bank deposits, key word orders, keys production paperwork and general office duties.

  • Delivers services to customers in a manner that promotes goodwill.

  • Other duties as assigned

Requirements:

  • Experience with Microsoft Word, Excel and E-Mail.

  • Proficient in 10-key, keyboarding, and typing skills a must.

  • Excellent verbal communications skills.

WasteConnections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.



  • Rockford, United States Extended Stay Full time

    Extended Stay - 747 N Bell School Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Customer Service Rep

    2 months ago


    Rockford, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house...


  • Rockford, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house...


  • Rockford, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...

  • Sr Casualty Claim Rep

    2 weeks ago


    Rockford, United States Westfield Full time

    Sr Casualty Claim Rep Employee Status: Regular Schedule: Full -time Location: Remote You're ready to make your mark where people care about each other. Where your work is meaningful. And where your unique perspectives are welcome. Think about joining Westfield, a company focused on what's most important - the people behind our policies. Westfield was founded...


  • Rockford, United States Mercy Health Full time

    Answers the phone in a friendly and professional manner and directs callers to the appropriate program staff. In absence of the program staff, handles the client calls with appropriate follow up and brings the issues to the program staffs attention. Customer Service, Health, Care Coordinator, Service, Staff, Retail, Healthcare, Billing


  • Rockford, Illinois, United States Foresight Financial Group Full time

    Job Title: Customer Service RepresentativeAt Foresight Financial Group, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide prompt and professional...


  • Rockford, Illinois, United States Family Dollar Full time

    Customer Service RepresentativeAt Family Dollar, we're committed to providing exceptional service to our customers. As a Customer Service Representative, you'll play a vital role in ensuring our customers have a positive shopping experience.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and resolving issues in a...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with internal departments to resolve customer...


  • Rockford, Illinois, United States Walgreens Full time

    Key Responsibilities:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service. Additionally, you will recommend items for sale to customers...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at Midland States Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via the telephone.Key ResponsibilitiesAnswer all inbound banking-related calls and resolve customer inquiries in a timely and...


  • Rockford, Illinois, United States Circle K Stores, Inc. Full time

    We are seeking a Retail Service Expert to provide exceptional customer service and support to our customers. Key Responsibilities:Provide excellent customer service and support to customers.Assist customers with their queries and resolve any issues in a timely and professional manner.Work collaboratively with the store team to achieve sales and customer...


  • Rockford, Illinois, United States Rockford Ball Screw Company Full time

    Job Title: Customer Service RepresentativeAt Rockford Ball Screw Company, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients, responding to inquiries, resolving issues,...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service Representative Opportunity at WasteConnectionsAbout the Role:We are seeking a skilled Customer Service Representative to join our team in Rockford, IL. As a key member of our customer service team, you will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning...


  • Rockford, Illinois, United States Circle K Full time

    Customer Service RepresentativeAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your duties will include:Key Responsibilities:Providing prompt and courteous customer service to ensure customer satisfactionRinging up all sales...


  • Rockford, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:As a Customer Service Representative at Domino's Pizza, you will be responsible for creating a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and providing excellent serviceTaking customer orders and working with our Point of Sales...


  • Rockford, Illinois, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our policyholders. **Key Responsibilities** * Assist customers with inquiries,...


  • Rockford, Illinois, United States Midland States Bank Full time

    Customer Service Role at Midland States BankWe are seeking a skilled Customer Service Representative to join our team at Midland States Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service via the telephone, ensuring customers receive excellent service by answering questions, resolving problems, and...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryThis role provides exceptional customer service to clients via phone calls. The Customer Care Specialist ensures customers receive top-notch service by answering questions, resolving issues, and processing requests related to various banking needs.Key ResponsibilitiesAnswer all inbound banking-related calls and resolve questions or transfer to the...


  • Rockford, Illinois, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-paced company that is passionate about delivering exceptional customer experiences. As a customer service representative, you will play a vital role in ensuring that our customers receive the best possible service.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our...