Client Service Coordinator

3 months ago

Reynoldsburg, United States Banfield Full time

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS ? Live and exemplify the Five Principles of Mars, Inc. within self and team. ? Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. ? Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. ? Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. ? Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. ? Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. ? Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. ? Conduct administrative functions as necessary. ? Other job duties as assigned. THE FIVE PRINCIPLES ? Quality The consumer is our boss, quality is our work and value for money is our goal. ? Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. ? Mutuality A mutual benefit is a shared benefit; a shared benefit will endure. ? Efficiency We use resources to the full, waste nothing and do only what we can do best. ? Freedom We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership ? Customer Focus ? Peer Relationships ? Integrity & Trust ? Action Oriented ? Listening Functional ? Preventative care and OWPs

Communication Skills ? Client Service Skills ? Priority Setting ? Time Management CAPABILITIES AND EXPERIENCE (CAN DO) ? Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. ? Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. ? Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. ? Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. ? Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. ? Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. ? Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. ? Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILLDO) ? Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. ? Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. ? Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. ? Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned. ? Independence Able and willing to perform tasks and duties without supervision. ? Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS ? Ability to work at a computer for long periods of time. ? Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) ? Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. ? Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. ? The noise level in the work environment is moderately high. ? Requires sufficient ambulatory skills in order to perform duties while at hospital. ? Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. ? Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. ? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING ? High School Diploma or equivalent preferred. ? Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. ? One year related experience required with customer service preferred. ? Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

  • Program Lead, Client Services Manager

    1 week ago

    Reynoldsburg, Ohio, United States Knipper Full time

    Job SummaryWe are seeking a highly skilled and experienced Program Lead to join our Client Services team at Knipper. The successful candidate will be responsible for managing a portfolio of clients, acting as the primary point of contact for ongoing business, and ensuring the successful execution of client programs.Key ResponsibilitiesServe as a liaison...

  • Clinical Social Services Coordinator

    2 weeks ago

    Reynoldsburg, Ohio, United States Parker Full time

    Clinical Social Services Coordinator - Parker - Full Time/Exempt - Join a leading provider of nursing care services dedicated to fostering a warm and compassionate community within a modern facility. We offer a comprehensive benefits package that includes generous medical, dental, and vision plans, 25 paid days off, a pension plan, an annual holiday bonus,...

  • Marketing Coordinator

    2 weeks ago

    Reynoldsburg, United States RTA US Full time

    Job DescriptionJob DescriptionOur client, a retail company out of Reynoldsburg, OH, is looking for a hybrid Traffic Specialist / Marketing Coordinator). Rate Range: $20- $23.50/hour W2, Depending on experienceJOB DESCRIPTION• Manage multiple calendars and timelines to ensure a smooth and efficient project completion• Schedule cross functional meetings...

  • Traffic Coordinator

    2 hours ago

    Reynoldsburg, United States 24 Seven Talent Full time

    Our client, is a retail company looking for a Traffic/Project Coordinator to join their team to help through the holiday season! Ideally, they are looking for a candidate that has project management experience, is detail oriented, and is able to thrive in a fast paced environment.Hybrid - 2-3 days a week onsiteLocated in Reynoldsburg, OH$23/hrContract -...

  • Marketing Coordinator

    2 weeks ago

    Reynoldsburg, United States RTA US Full time

    Job DescriptionJob DescriptionOur client, a retail company out of Reynoldsburg, OH, is looking for a hybrid Traffic Specialist / Marketing Coordinator). Rate Range: $20- $23.50/hour W2, Depending on experienceJOB DESCRIPTION• Manage multiple calendars and timelines to ensure a smooth and efficient project completion• Schedule cross functional meetings...

  • Marketing Coordinator

    2 weeks ago

    Reynoldsburg, United States RTA US Full time

    Job DescriptionJob DescriptionOur client, a retail company out of Reynoldsburg, OH, is looking for a hybrid Traffic Specialist / Marketing Coordinator). Rate Range: $20- $23.50/hour W2, Depending on experienceJOB DESCRIPTION• Manage multiple calendars and timelines to ensure a smooth and efficient project completion• Schedule cross functional meetings...

  • Marketing Coordinator

    5 days ago

    Reynoldsburg, United States RTA US Full time

    Job DescriptionJob DescriptionOur client, a retail company out of Reynoldsburg, OH, is looking for a hybrid Traffic Specialist / Marketing Coordinator). Rate Range: $20- $23.50/hour W2, Depending on experienceJOB DESCRIPTION• Manage multiple calendars and timelines to ensure a smooth and efficient project completion• Schedule cross functional meetings...

  • Customer Service Coordinator

    1 week ago

    Reynoldsburg, Ohio, United States Nuffield Health Full time

    Customer Services Administrator RoleAbout the JobWe are seeking a highly organized and customer-focused individual to join our team as a Customer Services Administrator. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our patients and referrers.Key...

  • Traffic/Project Coordinator

    2 weeks ago

    Reynoldsburg, United States 24 Seven Talent Full time

    Our client, is a retail company looking for a Traffic/Project Coordinator to join their team to help through the holiday season! Ideally, they are looking for a candidate that has project management experience, is detail oriented, and is able to thrive in a fast paced environment. Hybrid - 2-3 days a week onsite Located in Reynoldsburg,...

  • Patient Services Coordinator

    7 days ago

    Reynoldsburg, Ohio, United States Nuffield Health Full time

    Healthcare Administrator/ReceptionistPart-Time Position | Customer Service | Bank RoleHourly Rate: £12.01 As a prominent healthcare charity in the UK, our mission is to enhance the wellbeing of the community. In your role as the first point of contact, you will provide a welcoming environment for patients, ensuring they feel at ease and directed...

  • Traffic/Project Coordinator

    2 weeks ago

    Reynoldsburg, United States 24 Seven Talent Full time

    Our client, is a retail company looking for a Traffic/Project Coordinator to join their team to help through the holiday season! Ideally, they are looking for a candidate that has project management experience, is detail oriented, and is able to thrive in a fast paced environment. Hybrid - 2-3 days a week onsiteLocated in Reynoldsburg, OH $23/hr Contract -...

  • Traffic/Project Coordinator

    2 weeks ago

    Reynoldsburg, United States 24 Seven Talent Full time

    Our client, is a retail company looking for a Traffic/Project Coordinator to join their team to help through the holiday season! Ideally, they are looking for a candidate that has project management experience, is detail oriented, and is able to thrive in a fast paced environment. Hybrid - 2-3 days a week onsiteLocated in Reynoldsburg, OH $23/hr Contract -...

  • Credentialing Coordinator

    7 days ago

    Reynoldsburg, Ohio, United States eTeam Inc Full time

    About the RoleWe are seeking a highly skilled Credentialing Coordinator to join our team at eTeam Inc. As a key member of our healthcare operations team, you will play a critical role in ensuring the timely and accurate processing of medical professional credentials.Key ResponsibilitiesInitial credentialing and re-credentialing of nurse practitioners,...

  • Email Marketing Coordinator

    2 weeks ago

    Reynoldsburg, Ohio, United States TekWissen LLC Full time

    Job DescriptionOverview: TekWissen LLC is a prominent provider of workforce management solutions across the United States and various international markets. We are currently seeking a skilled professional for a key role with one of our esteemed clients, recognized as the leading retailer in intimate apparel, offering a diverse range of contemporary and...

  • Visual Communications Coordinator

    5 days ago

    Reynoldsburg, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: Tekwissen group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick...

  • Care Coordinator

    4 days ago

    Reynoldsburg, Ohio, United States Parker Full time

    Parker's Commitment to ExcellenceWe are dedicated to providing the highest quality care services in a warm and compassionate environment. Our team is passionate about delivering exceptional patient experiences and making a positive impact in the lives of our residents.About the RoleThe Social Worker will play a vital role in our care team, working closely...

  • Warehouse Coordinator

    4 weeks ago

    Reynoldsburg, United States Express Wash Hold Co LLC Full time

    Job DescriptionJob DescriptionInterested in excelling in warehouse operations? Join our team as a Warehouse Coordinator and start earning $20-$25 per hour, depending on experience.Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash,...

  • Merchandising Warehouse Coordinator

    1 day ago

    Reynoldsburg, Ohio, United States Bob's Discount Furniture Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Warehouse Associate to join our team at Bob's Discount Furniture. As a key member of our warehouse operations, you will be responsible for receiving and shipping merchandise, staging showrooms and outlets, and coordinating inventory management.Key Responsibilities:Receiving and Shipping:...

  • Field Service Commissioning Specialist

    2 weeks ago

    Reynoldsburg, Ohio, United States BEUMER Group Full time

    BEUMER Group is a global frontrunner in the manufacturing sector, specializing in intralogistics solutions encompassing conveying, loading, palletizing, packaging, sorting, and distribution technologies. As a family-owned enterprise, we blend tradition with innovation, taking pride in the contributions of our dedicated workforce. Our core values include...

  • Care Coordinator

    4 days ago

    Reynoldsburg, Ohio, United States Public Partnerships | PPL Full time

    About the RolePublic Partnerships | PPL is seeking a highly motivated and results-driven Support Broker to join our team. As a Support Broker, you will play a critical role in supporting individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities.Key ResponsibilitiesProvide information and education to...