Information System Engineer II
3 weeks ago
Melbourne, FL
3275 Suntree Blvd
Melbourne, FL 32940, USA
Description
The Information System Engineer I I supports the delivery of IT services for both local and remote users and plays a hands-on role in supporting various local and cloud services, including Microsoft 365 and Azure.
Major Responsibilities/Functions:
Provide hands-on administration and tier 2 support.
Administer the mobile device management (MDM) and mobile application management (MAM) platform (Intune), Microsoft Teams, SharePoint Online, OneDrive, and other business applications.
Proactively plan and implement application upgrades, maintenance fixes, and vendor-supplied patches.
Analyze requests for business/system enhancements and deliver solutions focused on addressing process gaps and enabling automation.
Perform compatibility testing for new hardware and software.
Coordinate with various IT groups to resolve incidents and fulfill requests based on established guidelines while ensuring service level agreements are met.
Generate runbooks, training aids, quick reference guides, and other aids to enable internal customers to be self-sufficient.
Assist with infrastructure planning, process improvements, and other support activities.
Perform other duties as assigned.
Requirements:
Possess excellent communication and technical skills.
Degree in Computer Science or similar curriculum with technical background in related discipline, OR 2+ years relevant work experience.
Proficiency in Microsoft OneDrive, SharePoint, Outlook, Teams, Visio, PowerPoint and PowerShell.
Experience with Voice-over-IP (VoIP) phone systems, Microsoft Teams Phone System preferred.
Broad understanding of change management and service desk methodologies.
Well versed in all aspects of Microsoft O365 administration, including Exchange, SharePoint, and Teams.
On-call availability including requirement to work and / or coordinate after.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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