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Call Center Representative

3 months ago

Seguin, United States Penn Foster Inc Full time

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, world-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. Now is the perfect time for you to consider opportunities through our Flexible Workforce. What's In It For You: Collaborate with a diverse network of people Actively deliver innovative solutions for Accenture's clients Apply your skills and experience to help drive business transformation Work locally or remotely, significantly reducing or eliminating the demands to travel Project Description: Customer Service Representatives (CSR) will take inbound calls from providers, Medicaid members and representatives from other health insurance. Representatives may also make outbound calls to health insurance carriers to verify private health insurance information and update the client records in the State’s Medicaid system. Please note: Applicants must reside within no more than a 50 mile radius of San Antonio, TX. This position will start as remote, but may transition onsite in the San Antonio office. Responsibilities: Accept inbound calls from providers and client representatives Perform outbound calls to other health insurance carriers to verify private health insurance information as needed Collect policy information from callers Verify Medicaid clients’ insurance information Accurately enter insurance data into Third Party Liability (TPL) database Perform special research Perform other duties as assigned Observe professional standards of conduct, including attendance and professional behavior. Work Schedule: Monday-Friday/must be able to work 8 hours per day between 7:00am to 6:00pm, with possible voluntary overtime Monday-Saturday Basic Qualifications: High School Diploma 1 year of Call Center experience 1 year of Medical Field experience Intermediate experience with MS Excel, Teams, Word and Outlook Ability to work under minimal supervision Excellent critical thinking and problem-solving skills Strong interpersonal skills Ability to interface at multiple levels of leadership Must reside within 50 mile radius of San Antonio, TX Bonus Points If You Have: 2 years of Call Center experience Excellent problem solving and analytical skills Advanced experience with MS Excel, Teams, Word and Outlook Keywords: customer service, call center, chat, email, phone, inbound, outbound, medical, healthcare, investigation, premium assistance What We Believe: We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Equal Employment Opportunity Statement: Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. Requesting An Accommodation: Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Other Employment Statements: Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. #J-18808-Ljbffr