Field Service Engineer

2 weeks ago

Austin, United States Ultra Intelligence & Communications, ATS Full time

Company: Ultra Intelligence & Communications

Command & Control Intelligence OBU

Provide Decision Advantage to Mission Partners Around the World

Join us in our mission to provide the world's military members with the latest, most customizable solutions and capabilities, enabling mission success anywhere around the globe. At Ultra Intelligence and Communications (I&C), we provide critical, tactical capabilities to enhance and accelerate decision-making in the most challenging environments. By joining us, you will experience unrivaled opportunities for growth and innovation and be a part of a dynamic and diverse team that pushes boundaries and drives meaningful change in intelligence and communications.

Command, Control, Intelligence, and Encryption (C2I&E)

By joining our Command, Control, Intelligence, and Encryption (C2I&E) business, you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and execution of intricate, mission-critical operations. We focus on enhancing situational awareness, tactical command and control, and seamless video data exchange capabilities within a dynamic, multi-domain environment.

Job Description We are actively seeking a Field Service Engineer with expertise in Link-16. In this role, you will provide technical support to customers through telephone, email, and in-person interactions to ensure the proper repair, operation, and configuration of military hardware and software products. Additionally, you will conduct training sessions at our facilities and remote locations. This position requires extensive travel, exceeding 50% annually, including both domestic and international trips. Most travel assignments will span 1-2 weeks, though some may extend up to a year. An active US Secret level security clearance is required, and travel expenses will be fully covered by the company. Essential Functions:
  • Customer Support: Provide technical assistance from the company's facilities via telephone helpline and email to resolve customer inquiries and complaints. Record customer help requests in a tracking and resolution system.
  • On-site Support: Provide technical assistance at customer locations and prepare final reports upon task completion.
  • Maintenance: Maintain proper repair and maintenance of test/training assets, installation standards, and documentation.
  • Point of Contact: Act as the primary liaison between Ultra and the customer for troubleshooting and resolution of help requests. Coordinate with different groups within Ultra and follow up with customers regularly.
  • Training: Conduct technical training sessions.
  • Database Management: Maintain multiple databases, including call logs, trip reports, and failure reports.
  • Reporting: Provide detailed reports from logging tools, update status, and attend status meetings with customers to discuss ongoing service calls.
  • Quality Audits: Perform quality audits as needed.
  • Software Management: Load and test software on systems prior to shipping.
  • Additional Duties: Perform additional duties as assigned.
Required Skills & Qualifications:
  • Active US Secret security clearance. Security Clearances are granted to US Citizens.
  • Prior experience maintaining or operating Tactical Data Links (Link-16 highly desired).
  • Prior experience with IT networking. (i.e., hardware installation).
  • Proficiency with Linux and Windows Operating Systems.
  • Ability to travel both domestically and internationally, including to military bases. Travel expected to be greater than 50% annually.
Desired Qualifications:
  • Self-starter with the ability to work independently and collaboratively.
  • Strong communication and customer service skills.
  • Experience with Tactical Data Links/Command and Control Systems.
  • ADSI experience.
  • Link 16 experience.
  • Military background.

#IC

#LI-Hybrid

#LI-DA1

Notice

Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.

Our Benefits

Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:

  • Annual Bonus - Annual Bonus - Performance Related
  • Competitive Paid Time Off (PTO) package plus 11 company holidays
  • Early finish on Friday
  • 401K w/ company match
  • Medical/Dental/Vision Benefits
  • Student Loan Assistance Program
  • Array of voluntary benefit offerings
Diversity, Equity & Inclusion Statement

At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviors, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application, please email us at careers@ultra-ic.com.

Reasonable accommodation statement: if you need accommodation for any part of the application process, please email careers@ultra-ic.com.

We abide by the requirements of 41 CFR 60-1.4(a), 60.300-.5 (a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin and for inquiring about, discussing, or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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