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Area Manager Sally Beauty D301
2 months ago
Job Title: Area Manager
FLSA:
Exempt
Grade:
E20
Code:
0202AM
Company:
All
Department:
Store Operations
Position Reporting to this job:
Store Manager, Acting Store Manager
Reports to (Title):
Store Director or District Manager
Essential Function
Drives sales, manages expenses, and directs all the operational activities of a designated district, averaging 5-7 stores.
Primary Duties:
30% CUSTOMER EXPERIENCE:
Embodies and articulates the customer service model. Provides leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores. Understands the competitive landscape by observing and studying other companies to learn about current initiatives/strategies shares information with Management.
30% TALENT MANAGEMENT:
Assesses assigned Store Managers to determine talent opportunities and impact on store performance. Consistently engages direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP. Ensures that the Store Managers engage and develop their teams. Develops and maintains programs for recruitment, training and developing customer-focused associates through coaching.
20% FINANCIAL MANAGEMENT:
Monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations. Indirectly responsible for maintaining minimum shrink. Analyzes financial reports and process monthly and other required reports.
20% OPERATIONAL MANAGEMENT:
Provides oversight of all activities of the district’s store operations and personnel in the use of company policies. Leads a team of Store Managers that continually have a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.
Knowledge, Skills and Abilities:
High School Diploma or equivalent.
1+ years’ experience in business, management and/or merchandising experience
Requires specialty retail or trade knowledge, problem solving and driving associate engagement
Thorough knowledge of selection of top candidate, sourcing and education
Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the Stores
Ability to plan, organize, lead and control
Ability to recognize, analyze, and quantify market trends
Understanding the customers' merchandise preferences and store variables
Understanding of assigned store capabilities and growth potentials
Ability to travel extensively and frequently including overnights and weekends to attend national sales meetings, beauty shows, and sales operations meetings.
Ability to relocate if required.
Competencies / Attributes:
Excellent oral and written communication skills
Problem Solver
Builds Collaborative/Organizational Relationships
Focus on Customers – Passion for delivering great customer experience and drive to uphold our “Culture of Can Do”
Strong leadership and management skills
Engage and Inspire: High energy with a strong sense of urgency
Process/Quality Improvement
Drives Organization success/results
Strong, dependable work ethic and the ability to quickly adapt and learn
Business, Financial, Quantitative Acumen
Earn Trust and build a strong team
Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores
Valid drivers’ license and good driving record.
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level High
Departmental/Division Level High
Project Level High
Consultative Level High
The amount of discretion or freedom this position has
Strict Adherence to Guidelines
Interprets and Adapts Guidelines
Develops and Implements Guidelines
Working Conditions / Physical Requirements:
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The position requires some physical exertion such as long periods of standing. Extensive travel required.
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