Member Connections Specialist

3 days ago


St Paul, United States City & County Credit Union Full time

CCCU is looking for a Member Connections Specialist for our credit unions Call Center. You will serve as the liaison between our company and its current and potential members through phone calls, emails and chats. The successful candidate will be able to accept ownership for effectively solving member issues, complaints and inquiries, including simple banking transactions, while keeping member satisfaction at the core of every decision and behavior. You will also educate our members on credit union products and services that will help them be financially successful.

Responsibilities

  • Manage large amounts of inbound/outbound calls and chats in a timely, professional and efficient manner
  • Identify members needs, clarify information, research issues and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships with members and coworkers by going above and beyond
  • Contribute effectively to individual, department and organizational goals
  • Possess a basic understanding of banking and/or credit union regulations
  • Be positive and act as a team player within the department and the credit union
  • Assist all areas of the credit union, as needed
  • Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position
  • Other responsibilities as assigned
  • High School diploma required with Associates or Bachelors degree preferred
  • Previous experience in a customer support role/call center environment
  • Proven superior customer service skills including ability to cross-sell products and services
  • Strong phone and verbal communication skills, along with active listening
  • Good written/chat communication skills
  • Ability to multi-task, set priorities and manage time effectively
  • Team player with high attention to detail, accuracy and thoroughness

Skills & Qualifications

  • High School diploma required with Associates or Bachelors degree preferred
  • Previous experience in a customer support role/call center environment
  • Proven superior customer service skills including ability to cross-sell products and services
  • Strong phone and verbal communication skills, along with active listening
  • Good written/chat communication skills
  • Ability to multi-task, set priorities and manage time effectively
  • Team player with high attention to detail, accuracy and thoroughness

Hours & Work Schedule

  • 40 hours/week
  • Monday through Friday, some Saturdays

Benefits

  • Health, dental and vision insurance
  • Health Savings/Flexible Spending accounts
  • 401(k) and pension plan
  • Life insurance and supplemental insurance
  • Paid time off out of the office - Vacation time, Sick time and Paid Holidays
  • Employee referral program
  • plus much more


  • Saint Paul, Minnesota, United States Cochlear Full time

    About the RoleCochlear is seeking a highly skilled Connected Care Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring the efficient and effective implementation of Connected Care services and solutions in-clinic or hospital.Your success in this role will be measured by providing a...

  • Member Specialist

    5 months ago


    St Paul, United States Salt Box Full time

    Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our members run small to medium sized E-commerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty,...

  • Phlebotomy Specialist

    3 weeks ago


    Saint Paul, Minnesota, United States HealthCare Connections, Inc. Full time

    Job OverviewHealthCare Connections, Inc. is seeking a skilled Phlebotomy Specialist to join their team in the Saint Paul, Minnesota area. As a Phlebotomy Specialist, you will be responsible for performing venipunctures and finger sticks, processing medical laboratory tests, and documenting results for the diagnosis, treatment, and prevention of disease.Key...

  • Member Service Staff

    3 weeks ago


    St Paul, United States YMCA of the USA Full time

    Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day...

  • Member Specialist

    7 days ago


    St Louis, United States Walmart Full time

    What you'll do... Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provides member Member Specialist, Specialist, Member Service, Benefits, Business Partner, Associate


  • St Paul, United States Land O'Lakes Full time

    Customer Success Specialist The Truterra Customer Success Specialist is a full-time position that works with the Customer Experience team to support Truterra's data management sales and services. As Customer Success Specialist, you will play a critical role in managing and expanding our relationships with Truterra's agriculture retailers. You will be...

  • Restaurant Team Member

    5 months ago


    St Paul, United States Noodles & Company Full time

    Overview: Noodles & Company is more than fast food were a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). Were hiring immediately for restaurant Team Members to join us in the front of house as a server, cashier, or curbside specialist. At Noodles, our mission is to always nourish and inspire every...


  • St Paul, United States Holiday Companies Full time

    Holiday Stationstores - 2660 Eagan Woods Drive [Restaurant Associate / Team Member] As a Food Service Specialist at Holiday Stationstores, you'll: Encourage customers to try the food and share food product knowledge with them; Greet the customers and provide enhanced customer care in the foodservice areas; Ensure the food and coffee products are well...


  • St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excel Patient, Registration, Clinic, Specialist, Healthcare, Orthopedic


  • St Paul, United States Luther Brookdale Chrysler Jeep Dodge Full time

    Administrative Specialist Over 60 years ago, the Luther Automotive Group purchased its first dealership. Thirty dealerships and five collision and glass centers later, Luther continues to build its brand on family values and a philosophy of serving its guests, team members, and communities. Every Luther team member is absolutely critical to its success. Our...


  • St Paul, United States Holiday Companies Full time

    Holiday Stationstores - 4595 Nicols Road [Restaurant Associate / Team Member] As a Food Service Specialist at Holiday Stationstores, you'll: Encourage customers to try the food and share food product knowledge with them; Greet the customers and provide enhanced customer care in the foodservice areas; Ensure the food and coffee products are well stocked,...


  • St Paul, United States Alerus Full time

    Position Summary: The Commercial Loan Documentation Specialist is responsible for the fulfillment of commercial loan documents. This position will have the knowledge of regulatory requirements along with performing the due diligence needed to ensure complete and accurate documentation. This position will maintain a client focus and will partner with Lending...


  • St Paul, United States Marvin Full time

    Brand Experience Specialist, Events ID 2024-5335 Department Marketing Position Type Regular Location US-MN-Eagan Job Overview The Specialist, Brand Marketing - Events, supports the Brand team in brand engagement through activities that establish a deeper emotional connection and higher brand...


  • St Paul, United States Marvin Full time

    Brand Experience Specialist, Events ID 2024-5335 Department Marketing Position Type Regular Location US-MN-Eagan Job Overview The Specialist, Brand Marketing - Events, supports the Brand team in brand engagement through activities that establish a deeper emotional connection and higher brand...


  • St Paul, United States Alerus Full time

    Position Summary: The Commercial Loan Documentation Specialist is responsible for the fulfillment of commercial loan documents. This position will have the knowledge of regulatory requirements along with performing the due diligence needed to ensure complete and accurate documentation. This position will maintain a client focus and will partner with Lending...

  • IT Support Specialist

    1 month ago


    St Paul, United States Health Systems Cooperative Laundry Full time

    Job Title: IT Support Specialist Department: Information Technology FLSA Classification: Exempt EEO Code: Executive Exemption Workers' Comp. Code: 8810 Status: Full-Time Reports to: IT AdministratorJOB SUMMARY The IT Support Specialist is responsible for providing technical support to end-users.ESSENTIAL DUTIES &...

  • Sales Associate

    2 months ago


    St Paul, United States Jared Full time

    Jared - Maplewood, MN [Sales Associate / Team Member] As a Sales Associate/Jewelry Specialist at Jared, you'll: Be responsible for providing a superior experience to the valued customers; Engage customers in conversation to understand their needs and desires; Present merchandise and share detailed information regarding features and benefits of products;...

  • Middleware Specialist

    1 month ago


    St Paul, United States TriOptus Full time

    Title: Middleware SpecialistLocation: RemoteDuration: 12 MonthsTasksBuild, configure, deploy, and support IBM middleware products including but not limited to: WebSphere Application Server Network Deploy, IBM HTTP Server, IBM Business Process Manager, WebSphere Transformation Extender, IBM Collaborative Lifecycle Management, IBM MQSeries, and IBM Integration...


  • St Paul, United States Tulip Cremation Full time

    Foundation Partners Group is completely transforming the funeral industry by offering the latest technology and compassionate care that our families want. With over 200 locations across the country, we are seeking exceptional team members to expand our mission of providing compassionate care to one life, one family, and one community at a time. Our team...


  • St Paul, United States Handi Medical Supply Full time

    Do you have what it takes to join our team at Minnesota's Best Bronze Medal Winner in Medical Supplies? Handi Medical is a Top Workplace and we are looking for talent who have a strong desire to live out our mission of enriching lives and serve and consult with our customers and support our team members in our call center as a Documentation Specialist. If...