Customer Support Specialist-Call Center

1 month ago

Johnston, United States Jobs for Humanity Full time
Company Description

Job Description

Customer Support Specialist-Call Center

This is a contract position.

This is an on-site position in Providence, RI.

About this position

This Consumer Lending Advisor role is a call center position supporting customers for one of the larger financial institutions in the US. Advisors will manage incoming calls for payment inquiries, assistance with website management and inquiries for declined applications.

Job Responsibilities
  • Respond to customer issues with speed, find answers promptly, and address concerns in a polite, empathetic, and professional manner.
  • Manage incoming calls and provide accurate information to customers.
  • Possess the ability to quickly memorize, recall, or research answers to customer inquiries.
  • Demonstrate excellent customer care and focus by assessing customers' needs and providing appropriate solutions, troubleshooting steps, or guidance for a positive customer experience.
  • Learn and adhere to all customer service procedures and policies.
  • Strive to exceed personal and team targets, goals, and quotas.
  • Aim for swift resolution of customer inquiries.
  • Maintain records of customer interactions, organizing and filing profile/account changes.
Skills/Requirements
  • Previous customer service experience
  • Previous call center experience preferred, but not required.
  • Excellent verbal communication skills with a polite, empathetic, and professional demeanor.
  • Strong customer-centric approach and the ability to assess customer needs accurately.
  • Strong demonstrated computer skills
  • Ability to work a flexible schedule.
Additional information
  • Contract Length: 3 months with temp to hire opportunity.
  • Start Date: January 8
  • Schedule: Candidates must work a 10am or 12pm start time. Shifts are 9 hours each with lunch and 2 15-minute breaks. Candidates must be avaialble for 4 weekdays and 1 weekend shift weekly.
  • Training: Training is the first two weeks on assignment.
    • Training Schedule: Monday-Friday, 8-5p.
    • Candidates can NOT be late or miss any training opportunities.
Pay/Salary Range:
  • Pay Range: $19/HR


YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Call Center Representative

    2 months ago

    Johnston, United States Randstad North America, Inc. Full time

    Join our team as a Customer Service Specialist! We need someone who responds promptly to customer calls, faxes, and emails. You'll interact professionally with peers and customers, ensuring a positive experience. Collaborate with the team, achieve qu Call Center, Representative, Customer Service, Customer Experience, Retail, Staffing

  • Call center customer service representatives

    4 weeks ago

    Johnston, United States Randstad Full time

    Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are seeking Call Center Customer Service Representatives to join their team in Johnston. As a Call Center Customer Service Representative you will be working on the Point...

  • Call center customer service representative

    1 week ago

    Johnston, United States Randstad Full time

    Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring Call Center Customer Service Representative to join their team in Johnston. As an Call Center Customer Service Representative within the Consumer Unsecured...

  • call center representative

    4 weeks ago

    johnston, United States Randstad US Full time

    call center representative. + johnston , rhode island + posted april 23, 2024 **job details** summary + $17 - $17.50 per hour + temp to perm + high school + category office and administrative support occupations + referenceAB_4520618 job details Join our team as a Customer Service Specialist! We need someone who responds promptly to customer...

  • call center representative

    3 weeks ago

    johnston, United States Randstad US Full time

    call center representative. + johnston , rhode island + posted april 23, 2024 **job details** summary + $17 - $17.50 per hour + temp to perm + high school + category office and administrative support occupations + referenceAB_4520618 job details Join our team as a Customer Service Specialist! We need someone who responds promptly to customer...

  • Call Center Representative

    4 weeks ago

    Johnston, United States Veterans Sourcing Group Full time

    **REQUIREMENT DETAILS** **Job Title: Call Center Representative** **Location: Riverside, RI / Johnston, RI- ONSITE** **Pay Rate: $19.06/hr on W2** **Duration: 3-month contract with Possible extension / conversion to Perm** **Training in East Providence for 4 weeks. Then schedule could change to include evenings/ weekends** **JOB...

  • call center customer service representative

    2 weeks ago

    Johnston, United States Randstad Full time

    call center customer service representative. johnston , rhode island posted today job details summary $19 - $20 per hour temporary high school category business and financial operations occupations referenceAB_4551406 job details Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the...

  • call center customer service representative

    2 weeks ago

    Johnston, United States Randstad Full time

    call center customer service representative. johnston , rhode island posted 1 day ago job details summary $19 - $20 per hour temporary high school category business and financial operations occupations referenceAB_4551406 job details Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the...

  • call center customer service representative

    2 weeks ago

    Johnston, United States Randstad Full time

    call center customer service representative. johnston , rhode island posted 2 days ago job details summary $19 - $20 per hour temporary high school category business and financial operations occupations referenceAB_4551406 job details Are you interested in advancing your career with one of the oldest and largest Financial Institutions in...

  • call center representative

    6 days ago

    johnston, United States Randstad US Full time

    Job Title: Call Center Representative at Johnston, Rhode IslandCompany: RandstadJob Details:$17 - $17.50 per hourTemp to PermHigh School diplomaCategory: Office and Administrative Support OccupationsJoin our team as a Customer Service Specialist. We are seeking an individual who promptly responds to customer inquiries via phone, email, and fax. Your...

  • Call Center Customer Service Representative

    2 weeks ago

    Johnston, United States Veterans Sourcing Group Full time

    **REQUIREMENT DETAILS** **Job Title: Customer Service Representative** **Location: Johnston, RI- ONSITE** **Pay Rate: $20/hr on W2** **Duration: 3-month contract with Possible extension** **Hours: 3:30pm-12am; Must work 1 weekend day** **Need to be on Camera during Training and Meetings.** **Description**: Act as advocate on behalf of the...

  • Customer Service

    2 months ago

    Johnston, United States A-Line Staffing Solutions Full time

    Contract to hire at 20/hr. Work Schedule: 330 pm-12 am. Must work 1 weekend day. Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financin Customer Service, Banking, Call Center, Customer Experience, Service Advisor, Staffing, Retail

  • Customer Service

    3 weeks ago

    Johnston, United States A-Line Staffing Solutions Full time

    Contract to hire at 20/hr. Work Schedule: 330 pm-12 am. Must work 1 weekend day. Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financin Customer Service, Banking, Call Center, Customer Experience, Service Advisor, Staffing, Retail

  • Customer Service Call Center Representative

    2 weeks ago

    Johnston, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionNOW HIRING!!! SEEKING EXPERIENCED CALL CENTER AND CUSTOMER SERVICE PROFESSIONALS FOR THE CONSUMER LENDING DEPARTMENT IN THE Johnston, RI OFFICE! You will be responsible for answering calls providing product information and helping the customer by being informative empathetic and eager to quickly solve a customers problem. APPLY...

  • call center representative

    4 weeks ago

    johnston, United States Randstad US Full time

    call center representative. + johnston , rhode island + posted may 7, 2024 **job details** summary + $17 - $17.50 per hour + temp to perm + high school + category office and administrative support occupations + referenceAB_4530075 job details Seeking an empathetic and process-driven Customer Service Representative for our team in Johnston, RI....

  • call center representative

    3 weeks ago

    johnston, United States Randstad US Full time

    call center representative. + johnston , rhode island + posted may 7, 2024 **job details** summary + $17 - $17.50 per hour + temp to perm + high school + category office and administrative support occupations + referenceAB_4530075 job details Seeking an empathetic and process-driven Customer Service Representative for our team in Johnston, RI....

  • Entry Level Customer Support Specialist

    5 days ago

    Johnston, United States Axelon Services Corporation Full time

    Entry Level Customer Support Specialist (Onsite)Location: Johnston, RIPay Rate: $20/hrHours and Work Schedule:Hours per Week: 40 hoursWork Schedule: Start times vary from 8 am to 3:30 pm. 8-hour shifts. One weekend day may be required, depending on Inbound or Outbound positions.Job Description: Serve as an advocate on behalf of applicants/customers to ensure...

  • Entry Level Customer Support Specialist

    1 week ago

    Johnston, United States Axelon Services Corporation Full time

    Entry Level Customer Support Specialist (Onsite)Location: Johnston, RIPay Rate: $20/hrHours and Work Schedule:Hours per Week: 40 hoursWork Schedule: Start times vary from 8 am to 3:30 pm. 8-hour shifts. One weekend day may be required, depending on Inbound or Outbound positions.Job Description: Serve as an advocate on behalf of applicants/customers to ensure...

  • Entry Level Customer Support Specialist

    1 week ago

    Johnston, United States Axelon Services Corporation Full time

    Entry Level Customer Support Specialist (Onsite)Location: Johnston, RIPay Rate: $20/hrHours and Work Schedule:Hours per Week: 40 hoursWork Schedule: Start times vary from 8 am to 3:30 pm. 8-hour shifts. One weekend day may be required, depending on Inbound or Outbound positions.Job Description: Serve as an advocate on behalf of applicants/customers to ensure...

  • Call Center Representative

    2 months ago

    Johnston, United States A-Line Staffing Solutions Full time

    Call Center Representative Pay: $20 an hr | Bi-weekly Job Type: Onsite in Johnston, RI Shift Options: Hours and Work Schedule Hours per Week: 40 hours Work Schedule: 330 pm-12 am Must work 1 weekend day Call Center Representative Overview: Able to th Call Center, Representative, Customer Experience, Retail, Staffing