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Service Writer
1 month ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full Time
Salary Range:
$17.00 To 34.00 Hourly
Position Summary
You're a social go-getter, ready with all the solutions both your team and customers need. You're a team player, and you love getting that checklist completed. If that's you, 4Rivers Equipment wants you to join our team 4Rivers is seeking qualified candidates for a full-time Service Writer position This position works with the customer through the entire service process to ensure complete satisfaction. 4Rivers is currently seeking qualified applicants for a full time position at our Fort Collins, CO location.
Benefits
Low Deductible Medical/Dental/Vision
401K and Roth IRA Options Available
401K Match and Profit Share
Life/AD&D
Online Learning / JDU
Paid Time Off
Asset Investment
4Rivers Employee Discount / ADP LifeMart Discounts
Customized Career Path
Company Summary
By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees. That's being, "Your Working Partner."
Essential Duties
Complete customer service authorizations.
Provide cost estimates or quotations as required.
Ensure the customer has sufficient credit for the work authorized - make payment arrangements as required.
Identify all repair needs.
Communicate estimated job start time and completion date - update completion date as necessary.
Solicit additional service work identified by technician's inspection and found during repair of the equipment.
Assign SPG's or estimated repair times to work order segments.
Supervise repairs and manage service jobs.
Approve technician's service report and perform final inspection of the machine.
Review invoice with customer prior to closing work order.
Invoice customer, internal, and warranty work.
Additional Qualifications/Responsibilities
Education
High School diploma or equivalent experience.
Outstanding interpersonal and customer service skills.
Strong technical background.
Strong communication skills.
Ability to multi-task.
Knowledge on Service Department Operations and heavy equipment technology.
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