First Shift Customer Service Window Clerk- Garland Road, TX

1 month ago

Dallas, United States WSI Supply Chain Solutions Full time
COMPANY:

WSI provides warehousing, distribution, and transportation services throughout the United States. WSI is committed to providing our customers with reliable and quality service at a good value while ensuring a positive and safe working environment for our employees. We strive to achieve this by hiring high quality people like you WSI provides a competitive total rewards package that includes compensation and benefits. If this sounds like a team that you want to be a part of, check us out at www.wsinc.com

We are hiring for a Customer Service Window Clerk. In this position, you will be responsible for customer service on the phone, through email and at the service window. This full-time hourly position will report to the Warehouse Manager and be primarily responsible for establishing assisting in the needs of the warehouse staff, customers and truck drivers. Hours are Monday- Friday 6:00 AM-2:30 PM.

DUTIES AND ACCOUNTABILITIES:

  • Answer phones, voicemails and emails in a professional prompt manner
  • Have working knowledge of the company and customer computer systems
  • Accurately and timely enter data as required
  • Able to prioritize and balance multiple tasks at the same time
  • Willing to double check orders on warehouse docks
  • Other duties may be assigned as business needs
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent respectful communication skills with customers and employees
  • Working knowledge of MS Word and Excel
  • Self-motivated and works well with limited direction
PREFERRED EDUCATION AND EXPERIENCE:
  • Strong attention to detail
  • Working understanding of Microsoft office, WMS, SAP, and Excel
PHYSICAL CAPABILITIES AND REQUIREMENTS:
  • Ability to sit for extended periods of time at a desk, typing on a computer, and talking on the phone
  • Must be able to access and navigate each department at the organization's facilities
  • Ability to repetitively twist or turn; stand, climb, kneel, stoop and squat, as needed
  • Required to wear Personal Protective Equipment (PPE) and follow dress code guided by the company
BENEFITS AND TOTAL REWARDS:
  • Competitive wages, and opportunities for advancement.
  • Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
  • Company-paid Short/Long-term Disability, Life Insurance and Employee Assistance plans.
  • Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
  • Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
  • Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoe and Safety Glasses Reimbursement.

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