Patient Advocate

4 weeks ago

Chattanooga, United States Catholic Health Initiatives Full time

**Overview**CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia. We offer the following benefits to support you and your family: On-site childcare with extended hours Care@Work premium account for additional support with children pets dependent adults and household needs Employee Assistance Program (EAP) for you and your family Paid Time Off (PTO) Health/Dental/Vision Insurance Flexible spending accounts Voluntary Protection: Group Accident Critical Illness and Identify Theft Adoption Assistance Tuition Assistance for career growth and development Matching 401(k) and 457(b) Retirement Programs Wellness Program Additional incentives for eligible full time day shift and night shift opportunities**Responsibilities**PRN- Hours Vary- Looking for PTO/Vacation/Leave coverage. As Needed- Shifts 8 or 12 hour*example- schedule could be 2-3 shifts per month or covering a week vacationTo serve as the liaison between patients and families of electrophysiology, cardiac cath lab, interventional radiology, endovascular, all Short Stay and Imaging Holding patients, and hospital professional staff, including all Chattanooga Heart Institute physicians. Listens and communicates and offers compassionate help and stress management techniques and exercises crisis intervention skills.1. Checks patients and families in upon arrival.2. Orient families and visitors of Short Stay and Imaging Holding patients to hospital waiting areas.3. Weighs patients on admission, encourages stop at the restroom, then escorts them to their assigned room.4. Notify unit secretary and RN of patient’s arrival. If no one is readily available to meet the patient in the room, PA instructs the patient to undress then dress in the hospital gown provided and lets them know that someone will be right with them.5. Receives all calls from RN to escort the family back to visit the patient prior to the procedure as well as after consultation with physician.6. Receives calls from the Cath Lab and EP lab with procedure start times, updates and finish times. PA communicates all of the information from these calls to each family.7. PA escorts family to consult room to speak with the physician once the procedure is finished.8. PA completes Thank You cards and mail. Maintains refreshment area for patients and family.9. Assists with wayfinding for all visitors of the hospital.10. Diplomatically, firmly and consistently supports hospital values and policies. Chief responsibility is to model our core values, thus assuring satisfaction for patients, families, visitors, associates11. Other duties as assigned by management.**Qualifications**High School DiplomaAHA BCLS certified within 6 months of hire**Pay Range**$15.00 - $20.33 /hourWe are an equal opportunity/affirmative action employer.

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