Client Services Senior Manager

3 weeks ago

Nashville, United States UDig Full time

UDig is seeking a Client Services Senior Manager with substantial healthcare experience to drive teams in delivery excellence, building strong relationships, ensuring client satisfaction, and growing client accounts. As a Client Services Senior Manager, you will play a pivotal role in nurturing client relationships, developing strategic plans for account growth, as well as mentoring and collaborating with Delivery Managers in project estimations, timelines, resourcing, and delivery excellence

UDig is a technology consulting firm dedicated to delivering high-impact solutions that have driven client success for over 20 years. Our team collaborates directly with clients, taking a consultative approach to turning complex challenges into successful projects that deliver business value. By harnessing expertise, innovation, and connections, we achieve extraordinary outcomes across multiple verticals.

Join us in ensuring delivery excellence and expanding client partnerships at UDig

Your Key Responsibilities:

  • Client Relationship Management
    • Be a point of contact for all client matters
    • Lead regular interactions with the key client stakeholders from project meetings, making best practice recommendations from a technical services perspective to suggesting training options and building business growth plans
    • Build trust and partnerships with clients becoming their premier 'go to' choice for engagements
    • Survey and track client satisfaction as it relates to their business outcomes
    • Leverage your healthcare industry expertise and technical background to close the gap and ensure smooth integration between the technical and business side of UDig projects
    • Assist Delivery Manager in actively engaging with client stakeholders to seek out answers and details needed to keep the delivery team on track
    • Collaborate with technical leads and solution architects from both UDig and the client
    • Build and execute an account plan to grow opportunities at the client
  • Educate and socialize UDig service offerings with the client and promote offerings to meet the client's business outcomes and goals
  • Contribute to internal UDig "fun/innovative" projects
  • Career and job growth through UDig-provided training and advancement opportunities
What You'll Need:

Core Competencies:
  • Expertise in delivery management, operational efficiency & quality delivery, and resource allocation
  • Proven problem-solving skills
  • Ability to drive impact through Account Management & Planning, People Development, Utilization, and achieving exceptional client satisfaction.
  • Strong executive influence and consultative skills to develop, manage, and grow client relationships, driving business growth.
Skills & Qualifications:
  • Previous consulting experience with a consulting firm or professional services firm, including contributions to thought leadership and pre-sales support, is required
  • Professional experience in healthcare industry required
  • Proven ability to quickly assess and understand new business domains, challenges, and pain points
  • Experience understanding a client's business and technical needs and acting as the bridge between the client stakeholder and the technical delivery team members
  • Build strong relationships with colleagues and client stakeholders
  • 7+ years of experience, including the following:
    • Creating and executing account growth plans
    • Expanding opportunities within an existing client base
    • Attain and exceed targeted revenue goals
    • Financial forecasting and budgeting
    • Implementing identified areas of improvement in operations, business development and account growth
    • Managing software development and/or data focused projects in an agile environment
    • Writing and presenting applicable metrics, strategic plans and process improvements to executive stakeholders
    • Building strong relationships with colleagues and stakeholders
  • Preferred experience delivering custom software and data projects
  • Technologies, tools, and methodologies:
    • Experience with Kanban from implementation, execution and training
    • Comfortable working in a variety of agile project management and documentation tools such as Azure DevOps, Jira, Notion, Linear, ServiceNow, etc.
  • Bachelor's degree or higher
Are You Ready to Make an Impact?

At UDig, your contributions won't go unnoticed; they'll leave a lasting impression. UDig is proud to be recognized as a "Best Places to Work" in Virginia and Tennessee. People join our team because they are excited to leverage their expertise and transform big ideas into simple, impactful solutions. We're committed to fostering a transparent environment where you'll collaborate and develop real relationships with clients and teammates to grow in your career. Some of the benefits we provide include:
  • Competitive salary with performance-based bonuses, annual merit reviews, and career advancement path through UDig Elevate
  • Flexibility through our 'Work From Anywhere' remote working policy
  • Learning and development opportunities including an individual $1500 annual training budget
  • Regular team building and social activities (virtual and/or in-person)
  • Transparent culture with strong communication and access to leadership
  • Great benefits including:
    • Generous Paid Time Off, company holidays, and parental leave
    • Multiple Single and Family Health Insurance plans to choose from
    • Dental & Vision coverage
    • Short-Term and Long-Term disability
    • Optional accident and critical illness coverage
    • Matching 401(k)
    • ...and more

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