Member Center Team Lead

1 month ago

Kalamazoo, United States Honor Credit Union Full time
Position: Member Center Team Lead Location: Kalamazoo, MI
Job Id: 2879 # of Openings: 1 Member Center Team Lead - Kalamazoo Connect Center (Full-Time) ABOUT HONOR:

At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":
  • Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
  • The Platinum Rule - Treat others the way they want to be treated.
  • Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
  • See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
  • Reason over Rules - Make decisions that are good for the person and good for Honor.
  • Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
  • Performs Teller and Member Specialist duties, including but not limited to, membership opening, loan requests, and cash handling, all while leading and acting as a subject manager expert to the Member Center Team.
  • Assists with motivating, mentoring, and developing the Member Center Team to ensure exceptional service and operational efficiency.
  • Helps communicate, update, and implement new processes and procedures for the Member Center Teams, making recommendations for improvement as needed.
  • Serves as a role model, embodying Honor's culture, with an emphasis on accountability and continued improvement.
  • Safeguards the integrity of the Member Center, ensuring policies and procedures are followed and the member center is operationally sound.
  • Builds rapport with members to sustain long-term relationships and grow continued business, deepening all relationships.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
  • High School diploma or equivalent.
  • Must be/or become registered as an MLO and have a Nationwide Licensing Number.
EXPERIENCE REQUIRED:
  • Three to five years of similar or related experience, including preparatory experience..
KNOWLEDGE/SKILLS/ABILITIES:
  • Knowledge of company products and sales policies, and procedures.
  • Must have a demonstrated ability to keep finances in order.
  • Excellent communications and public relations skills.
  • Well organized.
  • Attentive to detail.
  • Willingness to assist others.
  • Strong typing abilities.
  • Able to use PC, calculator, and office equipment.
WHAT'S IN IT FOR YOU:

Honor has excellent benefits for all full and part time team members. We offer:
  • Medical with prescription coverage, Dental, and Vision.
  • 401k employer contribution & matching program.
  • Incentive eligible.
  • Paid time off and paid holidays (including your birthday).
  • Paid community volunteer hours.
  • Wellbeing spending account.
  • Various discounts on credit union products and services for team members & their families.
  • Additional perks included.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
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