Patient Service Rep 1

6 months ago

Lumberton, United States AdvoCare Full time
PLEASE DO NOT CONTACT THE OFFICE DIRECTLY.

JOB TITLE: Part-Time Patient Service Representative 1

GENERAL SUMMARY: This position serves as a primary link between patient and office. The person is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required.

SUPERVISION RECEIVED: Reports to Front Desk Supervisor or Practice Administrator/Practice Manager or designee.

ESSENTIAL FUNCTIONS: (This list may include but is not limited to the following assigned duties)

  • Greets patients and verifies demographic information and appointment schedule.
  • Verifies and enters patient demographics in Medical manager and copies pertinent insurance


cards.
  • Collect co pays. Make sure all checks received are dated, signed the correct amount is entered.
  • Places various documents in patient files (school notes, insurance forms in needed)
  • Confirm patient appointments.
  • Answers telephone, screens calls, takes complete messages, and provides information. Handle telephone information requests with courtesy, accuracy and respect for patient confidentiality.
  • Understands office procedures.
  • Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
  • Maintain confidentiality and use discretion when handling patient's medical records and information.
The jobholder must demonstrate competencies applicable to the job position.

EDUCATION: High school graduation or GED.

EXPERIENCE: No experience required. Entry Level position. .

KNOWLEDGE:
  • 1. Knowledge of reception tasks, care center policies/procedures, paperwork.
  • Knowledge of how to use office equipment including phone, computer.
  • Knowledge of patient service concepts and techniques.
  • Knowledge if E Clinical Works a plus
SKILLS:
  • 1. Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
  • Skill in patient service principles by creating a pleasant waiting room atmosphere.
  • Skill in establishing and maintaining effective working relationships with staff, patients and the public.
ABILITIES:
  • Ability to communicate clearly in person and on the phone and establish/maintain
cooperative relationships with patients, families, physicians, staff and other customers.
  • Ability to organize and prioritize tasks effectively.
  • Ability to read, understand and follow oral written instructions. Can file correctly


by alphabetic or numeric systems.
  • Ability to maintain confidentiality of sensitive information.
PHYSICAL/MENTAL DEMANDS:
  • Sitting for extended periods of time.
  • Requires eye-hand coordination, finger dexterity.
  • Must be able to view computer screens for long periods.
ENVIRONMENTAL/WORKING CONDITIONS:
  • Work is performed in a busy office environment and requires both desk and
computer work.
  • Continual patient contact may involve dealing with angry or upset patients.


This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve and to reflect the on-going changes in office practice.

This is a part-time position with the potential for full-time hours. This position requires you to work between two locations.

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