Senior Control Tower Specialist

2 weeks ago

Auburn Hills, United States DSV AS Full time
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Auburn Hills, University Drive

Division: Road
Job Posting Title: Senior Control Tower Specialist
Time Type: Full Time

SUMMARY

The DSV Senior Control Tower Specialist is responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. The ability to work in a fast-paced, challenging environment is critical. Execution of duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations of their assigned accounts(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Works closely with team members to meet or exceed all customer service requirements.
  • Develops and maintains positive customer relationships.
  • Communicates effectively with customers, partner vendors and team members.
  • Ensures the attainment of applicable key factors.
  • Responsible for accurate data capture and system entry.
  • Supports team members to ensure superior customer service.
  • Provides remote and on-site support to teams located in the customer service department and at customer locations.
  • Utilizes the quality process to resolve customer service and vendor issues.
  • Assists with new account start-ups.
  • Assists with the development and testing of new product offerings.
  • Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
OTHER DUTIES
  • Performs other duties as needed
  • Project work as required.
SUPERVISORY RESPONSIBILITIES
  • N/A
MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
  • 2 years' experience in a logistics, customer service or related field.
  • High School Diploma or GED
Certificates, Licenses, Registrations or Professional Designations
  • N/A
SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
  • Proficient typing and PC skills (Word/Excel)
Language Skills
  • Able to speak and write fluently in English
Mathematical Skills
  • General mathematics skills
Other Skills
  • Excellent interpersonal communication with the ability to adapt to and work within a team environment.
  • Superior attention to detail and problem-solving skills.
  • Ability to prioritize work in a multi-tasked, fast-paced environment.
  • Able to work flexible hours when required.
  • Willing to make and meet commitments.
PREFERRED QUALIFICATIONS
  • College degree in Logistics or Supply Chain management.
  • 2 years' of industry experience.


PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Travel may be required by automobile, airplane, train, etc.

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