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Customer Service Representative

1 month ago

Jersey City, United States Angela Scribe Full time
Job DescriptionJob Description

Position: Customer Service Representative
Location: Jersey City, NJ
Department: Customer Service
Reports to: Customer Service Manager
Type: Full-Time

Job Overview:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues efficiently and effectively. This role requires excellent communication skills, patience, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Issue Resolution: Identify, investigate, and resolve customer issues and complaints. Escalate complex cases to the appropriate department if necessary.
  • Product Knowledge: Maintain a deep understanding of the company's products and services to provide accurate information and assist customers effectively.
  • Documentation: Accurately document customer interactions and transactions in the company's CRM system.
  • Feedback: Collect and relay customer feedback to relevant departments to improve products, services, and customer experience.
  • Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience.
Qualifications:
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to remain calm and professional in stressful situations.
  • Proficiency in using CRM software and other computer applications.
  • Ability to multitask and manage time effectively.


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