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Customer Service Representative

2 months ago

Waverly, United States Cobb & Company, Inc Full time

Job Details: Highly recommended to include a resume in a PDF or Word Document format. At Tyson Foods, our team members’ health and wellness is very important to us. We believe in helping our team members thrive inside and outside of the workplace. That’s why we’re committed to providing a holistic benefits package that provides support for you and your family. Team members are eligible for these benefits starting day one of full-time employment. All U.S. based team members are eligible for select fully funded diplomas, certificates, and degrees through high-quality programs, schools, and universities starting day one of employment. We offer a full range of benefits and perks including: Medical, dental, and vision insurance Telehealth services Well-Being Support Programs FSA and HSA available 401k Stock Purchase Plan Company Paid Life Insurance Short-Term & Long- Term Disability Fully Funded Education Discount Program SUMMARY: This position is responsible for representing Smart Chicken as a supplier that is committed to excellent products and superior customer satisfaction through coordinating the needs of the Smart Chicken customer with the goals of the sales force. This position involves receiving and processing Smart Chicken orders via phone, fax, and electronically from order to cash. The job requires coordinating the efforts of all company personnel to achieve positive results in all aspects of our relationship with the customer, providing the alignment of effort necessary to bring together individual endeavors of sales management, credit, pricing, production, quality assurance, transportation, warehousing, product movement, and every other department serving the customer. Other responsibilities include developing solutions to administrative issues regarding product pricing, billing, etc. This position is responsible for building strong relationships with both internal and external customers and performing other duties as the need arises. RESPONSIBILITIES: Answering phones Creating documents and working with other departments Organized and time management skills Order procurement via phone Customer focused Developing strong working relationships Monday - Friday, 7 to 5 but hours may vary. REQUIREMENTS: Education: High school degree or equivalent preferred. Experience: 2 plus years of Customer Service and/or Office experience is preferred. Computer Skills: Basic computer skills with knowledge of Excel and Word. Communication Skills: Excellent verbal and written communication skills. Strong customer service phone skills. Relocation Assistance Eligible: No Work Shift: 1ST SHIFT (United States of America) Hourly Applicants ONLY - You must complete the task after submitting your application to provide additional information to be considered for employment. Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status. We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more. CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection. #J-18808-Ljbffr