PT Operations

3 weeks ago


Cincinnati, United States U.S. Cargo Full time

Overview:

US Cargo, with terminals throughout Ohio and Pennsylvania is seeking an Operations and Customer Support person for our Cincinnati, OH terminal.

Schedule

Monday-Friday; 3 PM - 7 PM

Responsibilities:

Operations: Provide administrative support for all facets of the operation.


Conduct data entry, prepare various spreadsheets/reports, prepare driver paperwork, and compile billing information.
Answer incoming phones; be initial point of contact for the terminal for drivers day to day inquiries and customer issues. Act as communication liaison for terminal manager; coordinate with other US Cargo terminals as needed.
Schedule pick ups/deliveries and communicate with all involved parties for adequate follow up and resolution.
Participate in contract preparation and assist with insuring contract compliance with independent contractor drivers.

Customer Support: Provide coordination/customer service for one of US Cargos largest customers.


Direct and manage drivers assigned to this account to ensure daily pick up/delivery of product, and schedules and customer procedures are being followed.
Problem solve - coordinate solutions to customer service delays or other procedural issues.
Approve all driver paperwork submitted for accuracy.
Assist (as needed) on the dock for proper sorting and inventory of warehoused products
No work will be performed on the dock if freight includes hazardous material or needs the operation of a forklift.

Qualifications:

Experience with Excel and Microsoft Word
Excellent written and verbal communication skills
Prior experience in customer service field
Must have valid drivers license with fewer than 2 moving violations within last 3 years
Must pass criminal background check
Ability to perform dock work, including lifting 30 lbs. repetitively both above and below the waist level; pushing, pulling, bending, stooping, standing and walking.

US Cargo, a subsidiary of Pitt Ohio, is a specialized and highly successful leader in the courier and small package transportation industry. US Cargo prides itself on developing transportation services and solutions to meet our customers needs.



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