Hotel Front Desk Receptionist

1 month ago

Helena, United States Best Western Premier Great Northern Hotel Helena Full time
Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Handle customer complaints as necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

•Able to stand for long periods of time and lift up to 35 lbs
•Requires multi-tasking, answering the phone, and making eye contact with a waiting guest
•Accuracy is important in your work
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Well-versed in taking telephone calls and handling stressful situations
•Must have graduated high school, received a GED or equivalent
•Has previous experience or working knowledge of Microsoft Office and reservation management systems

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