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Process Lead and Project Manager
2 months ago
About the job
The Role: My Client is a leading multinational Insurance Firm, and we are looking for a Process Improvement and Project Manager to join the team in Singapore.
Responsibilities:
Lead and support the strategic review and continuous improvement of the cross-cutting and transversal process to enhance efficiency, reduce turnaround times, and improve customer satisfaction.
Implement innovative solutions and technologies to streamline the end-to-end communication in-/out bound processes across Operations, Claims, and Distribution Channels.
Work closely with relevant business pillar owners, Technology, and customer service teams to ensure the successful implementation of process improvements, fostering a culture of excellence and customer-first thinking.
Conduct detailed process discovery analysis, including journey mapping, to identify improvement opportunities and develop solutions that optimize performance metrics such as straight-through processing (STP), turnaround time, efficiency, and effectiveness.
Measure and analyze operations efficiencies and effectiveness metrics.
You must:
A bachelors degree holder
At least 8+ years of experience in Operations and Project management in the insurance industry
Proven track record and experience on Project management and Agile
Excellent analytical skills
Excellent verbal and written communication
Strong skillset of project management practices (PMP, Prince2 is a plus)
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
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