Associate Vice President Digital Access and Patient Engagement

7 days ago

Elkins Park, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity : Corporate Services Location : 1500 Market Street Summary : This role is for a visionary, strategic and experienced leader who has the direct oversight of the Patient Engagement Consulting Shared Service within the Patient Engagement Center. This multifaceted position spearheads the health systems strategy and initiatives aimed at improving and transforming the patient experience, access and enhancing operations. This role prioritizes the close collaboration with both internal stakeholders in the ambulatory and hospital-based settings and the Patient Engagement Center at Penn Medicine. This position facilitates the implementation pathway for patient engagement and access with digital/non-digital solutions that creates a seamless experience for both providers and patients across the Penn Medicine system. This position is required to have a strategic mindset, be able to drive vision and purpose, and be organizationally and politically savvy. This role requires a strong background in healthcare strategy, working in ambiguous situations, ambulatory operations, digital technologies, and business consulting, with a passion for innovation and improving patient outcomes, the patient experience, and access to care. Responsibilities : Strategy & Governance: Work alongside digital marketing, patient engagement, patient access, and digital operations leaders to build connective tissue between clinical departments and hospitals to align initiatives with organizational goals and priorities. Drive the consulting pillar in the Patient Engagement shared service to prioritize and deliver on key initiatives that benefits the organization. Manage internal governance processes and protocols related to patient engagement, access, and digital operations initiatives, ensuring alignment with organizational policies, enterprise standardization, regulatory requirements, and industry best practices. Stakeholder Engagement: Establish, maintain, and influence relationships with internal stakeholders outside of the Patient Engagement Center and Marketing including but not limited to: Clinical Leadership, IT teams, Operations Managers, CPUP, PSP/PPC, LGH, Princeton and executive leadership to understand business needs and priorities. Considered a trusted advisor of executive leadership with Patient Engagement and access. Needs Assessment: Proactively conducts needs assessments and gap analyses to identify opportunities for improvement and enterprise standardization in patient engagement, access and digital operations, focusing on areas including but not limited to online scheduling, patient outreach, appointment preparation, and provider profile management. Solution Design: Develops innovative, best in class solutions and recommendations to address business problems and improve patient engagement and experiences, leveraging digital technologies. This includes solution roadmaps and implementation approaches that scale across the health system. Project Management: Leads cross-functional and highly complex & matrixed project teams to implement digital and non-digital solutions and initiatives, overseeing project timelines, budgets, and resource allocation to ensure successful implementation and adoption. Change Management: Supports organizational change management efforts to facilitate the adoption of digital technologies and transformational processes, providing training, communication, and support to stakeholders as needed. Data Analysis: Analyzes data and key health system performance metrics related to patient engagement, access, and digital operations, to identify and address insights and trends to drive better decision-making and measure the impact of initiatives. Best Practices Sharing: Stays abreast of industry trends, best practices, and emerging technologies in patient engagement and digital health, sharing insights and knowledge with internal stakeholders to drive continuous improvement and building relationships with peer organizations. Vendor Management: Evaluates and manages relationships with third-party vendors and technology partners, overseeing the implementation and integration of digital solutions and platforms. Quality Assurance: Monitors and assesses the quality of digital services and patient engagement initiatives continuously, ensuring compliance with regulatory requirements and industry standards. Education or Equivalent Experience : Bachelor's Degree is required. Master's Degree is preferred. 10 years proven experience in a leadership role within healthcare consulting, patient engagement, or digital operations, with a focus on improving patient experiences and leveraging technology to drive operational efficiencies is required. Strong understanding of healthcare operations, clinical and administrative workflows, and patient engagement strategies. Demonstrated ability and experience with large, complex health system strategy that result in significant business outcomes is required. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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