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Front Desk Shift Supervisor

1 month ago

Chandler, United States Wild Horse Pass Full time

Job Description:

Front Desk Shift Supervisor

at

Wild Horse Pass , located in

Chandler, AZ , United States. This position is open to job seekers with a

Bachelor's Degree . Closing Date: December 20, 2023 at 5:00 PM Pay Rate: $21.00 - $29.89 per hour This position has leadership responsibilities for the Front Desk operations and staff. Ensures all guest service agents provide exceptional guest services and perform check-in/out duties to the expected standards while actively participating in those duties. This position will serve as the main point of contact to handle guest issues and challenges during their shift. Job Responsibilities:

Greets and welcomes guests upon arrival with a friendly and sincere welcome. Provides exceptional guest service to all guests, setting the standard for all guest service agents to follow. Supervises Guest Service Agents, Concierge, and Bellmen during shifts. Fields and resolves all front desk staff challenges during shifts. Accountable for the accurate and timely completion of all front desk tasks and room logs during shifts. Handles initial hotel guest requests to speak to a manager at the front desk. Performs other special projects and duties as assigned. Supervisory Responsibilities:

Directly supervises multiple guest service agents, concierge, and bellmen employees. Responsibilities include interviewing, hiring, and training employees; planning, assisting, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Skills/Requirements:

High School Diploma or equivalent preferred. Guest-facing and interaction experience required, preferably in a casino hotel environment. Supervisory or management experience preferred. Ability to perform the GILA WAY: Greet, Interact, Listen, Appreciate our guests. Strong interpersonal and communication skills. Skills in the use of personal computers, Microsoft Office Suite Software, email, and enterprise-specific programs. Important Notes:

As a condition of employment, all new hires must pass the following: Pre-employment Alcohol/Drug Test (excludes marijuana for non-safety sensitive positions). Background check (applicants with felonies, warrants, outstanding tickets, shoplifting, or theft convictions will be ineligible for employment). Keywords:

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