Worker's Comp Claims Manager
4 weeks ago
Job Summary
Emplicity is a Professional Employer Organization (PEO) and outsourced Human Resources and Business Services provider that helps organizations manage the delicate and daunting task of running a business while supervising employees.
From payroll services and employer insurances to benefits plans and employee relations, Emplicitys tailored approach has been delighting clients for nearly two decades and has helped hundreds of high-growth companies reduce HR costs, minimize risk, and increase productivity. We value passion, teamwork, stewardship, and continuous improvement and are looking for enthusiastic, client-centered people to join our growing business.
The Claims Management Professional is responsible for providing superior consultative services to Emplicitys clients by representing their best interests when interacting with carriers and clients.
This position is mostly remote, however there may be some travel. Must reside in California or Nevada.
Responsibilities
Maintain knowledge of current industry developments and best
practices.
Participate in committees and projects that will support the organizations
goals and objectives.
Assist with high-level client contact and escalated customer
service issues in resolving claims.
Be a client advocate and liaison between claims and client.
Support clients with subject matter expertise.
Manage and support direct reports.
Report to upper management to communicate goals with direct
reports and reinforce/monitor behavior that furthers technical and
customer service performance expectations.
Collaborate with other departments to achieve organizational
goals.
Qualifications
Four-year college degree or relevant experience preferred.
5+ years of senior level work handling California workers
compensation indemnity claims preferred.
5+ years handling large complex clients.
Proven expertise in managing complex claims is preferred.
Possession of a certificate in Workers' Compensation from an institution recognized by the California Department of Insurance or the Insurance Education Association or willingness to obtain.
Spanish speaking preferred.
Physical Requirements
Prolonged periods of
sitting at a desk and working on a computer, which may include standing,
talking, hearing, reaching, stooping, kneeling, and using hands and
fingers to operate a computer, telephone, and keyboard.
Specific vision
abilities required by this job include close vision requirements due to
computer work.
Light to moderate
lifting may be required.
Occasional travel
may be required.
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