Sr Field Service Engineer

3 weeks ago

Salt Lake City, United States Thales Full time

Location: Salt Lake City, United States of America

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Sr Field Service Engineer

Salt Lake City, Utah (Onsite)

Position Summary

Thales is looking for a Sr Field Service Manager who will be responsible for Installation, Site Acceptance, Customer Training (on-site and factory) and System troubleshooting and restoration. The position will also support product testing, troubleshooting and repair in the factory when not in the field.

In this position, you will collect and report on customer technical issues. Performs analysis of the reported problems, collects all relevant information and provide answers to customer queries. Develops and implements resolution plans, takes appropriate decision support.

Referral Bonus Eligibility: Tier 1 - $2,500

Key Areas of Responsibility

  • Must be able to travel to customer locations within the U.S. and internationally to manage and facilitate the successful installation, implementation and operation of systems as defined for each independent customer account.
  • Responsible for installation of Navigation Aid products and systems (including ILS, DME, VOR, TACAN) produced by the organization and sold to U.S. and International military and commercial customers in compliance with all required specifications. In addition to installation activities, this position will also support Flight Check, perform On-the-Job training and assist with resolving any after-sales field issues related to equipment performance.
  • Responsible for product testing (Production Acceptance or Factory Acceptance Test), troubleshooting and repair of systems within the factory when not deployed in the field.
  • The Field Service Engineer will work directly with construction prime contractors as well as airport authorities and users to ensure the proper installation and operation of the systems as designated for the intended customer, working individually or as part of a team which may include contractor and sub-contractors.
  • Provide ongoing technical support to assist customers after installation through email and phone communications to diagnose and resolve reported technical issues.
  • Interface with engineering, customer service and program teams to provide site specific detail and feedback on improvements. Promote an optimal safety culture.
Minimum Qualifications
  • Must be a US Person as defined in applicable law. Must be a U.S. Person as defined in applicable law, or otherwise authorized or eligible for authorization, to access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).
  • Prior hand's-on experience (at least 3-5+ years) in installing Navigation Aid products and systems (including ILS, DME, VOR, TACAN) or similar aviation related electronics systems.
  • Possess analytical and critical thinking skills and the ability to apply logic and applied theory to resolve problems, and have the patience to find resolutions to complex issue.
  • Experience managing multiple projects in a deadline driven environment. Experience providing on-the-job training to customers, as well as internal junior field service engineers and technicians.
  • Ability to adapt to changing requirements and to track and report status on set schedules.
  • Bachelor's degree in Engineering or related technical field with a minimum of 5-8+ years of relevant work experience, or Master's degree in field with 4+ years of relevant work experience, or an equivalent combination for education and experience including FAA / Military experience in lieu of civil education. Emphasis in radio / RF is a definite plus.
Special Position Requirements
  • Schedule: In Thales Facilities - Standard 5-day/40 hour workweek -or- 9/80 Alternate Work Schedule available with flexible start/stop times dependent upon assignment volume. On travel at customer site - hours defined by individual site manager.
  • Travel: Anticipated to include as much as 75% travel to U.S. and International destinations.
  • Customer Location Based or Site Visits: Installation / servicing occurs on customer sites.
If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
  • Elective Health and Dental plans.
  • Retirement Savings Plan with a company contribution and a match, and without vesting period.
  • Company paid holidays, vacation days, and paid sick leave.
  • Company provided Life Insurance.


Why Join Us?

Say HI and learn more about working at Thales click here.

#LI-Hybrid

#LI-Onsite

#LI-MR1

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

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