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Call Center Representative

3 months ago

Baltimore, United States Moore DM Group Full time
Description

As the Call Center Representative you will be responsible for taking inbound orders and providing customer service. The ideal candidate will also be responsible for cross-selling to every customer calling into the Religious Products and Services Call Center. Additionally, the role is responsible for problem resolution. Responsible for making outbound sales calls. Works with all members of the Religious Products and Services team to maintain the accuracy of orders, smooth operations, and improvements to processes and procedures used by the unit.

This position requires on-site work for the first 6 months and becomes eligible for a hybrid work schedule after that period.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

The Edge Direct Division is a multichannel marketing agency, driven to help leading nonprofits raise maximum funds and brand awareness in support of the important work they do through exceptional insights, service, and integrated marketing solutions. The Edge Direct Division creates bold, transformative marketing solutions that engage donors and build awareness across direct mail, television, radio, print, digital, and social communication channels to create a better world.

Your Impact:
  • Establishes rapport with customers calling into the unit to create a positive image for Barton-Cotton in the marketplace.
  • Generates sales by cross selling additional products to every customer calling into the call center. Follows up on samples sent to customers as a result of inbound selling efforts to increase sales.
  • Participates in outbound calling programs to increase sales.
  • Analyses customer needs by asking open ended questions in the order taking process to determine the best and most likely products to cross sell to the customer to meet those needs.
  • Understands the features and benefits of Barton-Cotton products to be able to counter customer objections and turn inquiries into sales.
  • Maintains complete and up to date knowledge of products, pricing, and any promotions.
  • Takes customer orders accurately, including verifying the quantity requested by the customer, the customer name and address, and any imprint information that the customer requests.
  • Follows all order taking guidelines to ensure that orders are complete, accurate and legible.
  • Captures additional information such as mail codes and new contact and address information accurately to ensure that marketing and account information is current.
  • Makes outbound calls during non-peak times to increase sales, complete surveys and maintain customer contact or to overdue accounts.
  • Enters web and mail orders.
  • Actively participates in team meetings and brain storming sessions to determine new products, new processes to serve our clients better.
Your Profile:
  • 2 years in a customer service or sales environment or college degree in lieu of experience.
  • Initiative to work independently in a fast-paced environment.
  • Detail-oriented.
  • Flexibility in hours and ability to move from task to task during the course of the day.
  • Basic knowledge of MS Office.
  • Able to manage multiple tasks.
How We'll Support you:
  • Join?the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise. ??
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including medical, dental and vision, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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