Call Center Operations Manager
2 weeks ago
Veritas Partners is seeking a highly skilled Call Center Manager to lead our retail banking team in Baltimore. As a key member of our operations team, you will be responsible for overseeing the daily activities of our call center representatives and ensuring exceptional customer service.
Key Responsibilities:- Manage call center operations, including supervising and training team members
- Provide accurate and timely responses to customer inquiries
- De-escalate customer complaints and resolve issues efficiently
- Manage the bank's live chat service and ensure seamless customer interactions
- Collaborate with other bank departments to achieve business objectives
- Develop and implement training programs to enhance team performance
- Bachelor's degree preferred
- Minimum 2 years of related branch-banking or customer service experience
- Minimum 5 years of call center experience
- Minimum 2 years of team management experience in a call center environment
- Excellent communication, interpersonal, and problem-solving skills
We offer a competitive salary and benefits package to the right candidate. If you are a motivated and results-driven professional with a passion for customer service, please submit your application.
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Call Center Operations Manager
2 weeks ago
Baltimore, Maryland, United States Veritas Partners - Client Full timeJob Title: Call Center ManagerVeritas Partners - Client is seeking a highly skilled Call Center Manager to lead their team in the Baltimore office.Job Summary:The Call Center Manager will oversee a team of 13 call center representatives and 1 team leader, responsible for delivering exceptional customer service and ensuring the smooth operation of the call...
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Call Center Operations Manager
2 days ago
Baltimore, Maryland, United States Veritas Partners - Client Full timeCall Center Manager Job DescriptionVeritas Partners - Client is seeking a highly skilled Call Center Manager to lead their team in the Baltimore office.The ideal candidate will have a strong background in customer service, team management, and call center operations. They will be responsible for overseeing a team of 13 call center representatives and 1 team...
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Call Center Operations Manager
2 days ago
Baltimore, Maryland, United States Veritas Partners Full timeJob Title: Call Center ManagerVeritas Partners is seeking a highly skilled Call Center Manager to lead our team in the Baltimore office.Job Summary:The Call Center Manager will oversee a team of 13 call center representatives and 1 team leader, responsible for delivering exceptional customer service and driving business results.Key Responsibilities:Manage...
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Contact Center Operations Manager
1 week ago
Baltimore, Maryland, United States ISN Full timeJob Title: Contact Center Operations Site ManagerISN Corporation is seeking a highly skilled Operations Site Manager to oversee the operations of a large, high-volume government omni-channel contact center. The ideal candidate will ensure adequate staff at all times and plan and execute all operations of the contact center.Key Responsibilities:Oversee...
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Center Operations Manager
3 weeks ago
Baltimore, Maryland, United States CSL Plasma Full timeJob DescriptionThis position is responsible for overseeing the day-to-day operations of a plasma center, ensuring efficient plasma collections and providing clear guidance to staff.Key ResponsibilitiesSupervise center operations daily activities, providing clear instructions and directions to staff.Facilitate donor movement throughout the center, minimizing...
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Distribution Center Operations Manager
3 weeks ago
Baltimore, Maryland, United States American Tire Full timeJob Title: Distribution Center Operations ManagerAre you a seasoned professional looking for a challenging role in logistics and operations? We are seeking a highly skilled Distribution Center Operations Manager to join our team at American Tire Distributors.Job Summary:The Distribution Center Operations Manager will be responsible for overseeing the daily...
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Call Center Assessor
2 weeks ago
Baltimore, Maryland, United States Gaudenzia Full timeOverview:At Gaudenzia, we're seeking a dedicated and compassionate individual to join our team as a Call Center Assessor. This role is a critical part of our Maryland programs, and we're looking for someone who can provide exceptional support to our clients.We're a nonprofit organization that's been making a difference in the lives of individuals and...
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Healthcare Center Front Desk Associate
2 days ago
Baltimore, Maryland, United States Blue Point Healthcare Center Full timeBlue Point Healthcare Center is seeking a skilled Receptionist to provide exceptional patient care and administrative support. Purpose and Belief Statement: As a valued member of our team, the Receptionist will be responsible for maintaining a positive and welcoming image for the center by greeting and directing visitors, patients, and...
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Laboratory Operations Manager
1 week ago
Baltimore, Maryland, United States Mercy Medical Center Full timeJob Title: Laboratory Operations ManagerThis is a critical role within the Department of Pathology at Mercy Medical Center. The successful candidate will be responsible for ensuring the quality of laboratory services, adhering to regulatory standards, and maintaining accurate documentation.Key Responsibilities:Oversee the technical section of the Department...
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Part Time Call Center Representative
3 weeks ago
Baltimore, Maryland, United States ApexFocusGroup Full timeAre you looking for a flexible and rewarding part-time opportunity to earn extra income from the comfort of your own home? ApexFocusGroup is seeking motivated individuals to participate in national and local paid focus groups, clinical trials, and market research assignments. As a part-time call center representative, you will have the opportunity to...
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Regional Operations Manager
7 days ago
Baltimore, Maryland, United States ABM Industries Full timeJob Title: Regional Operations ManagerABM Industries is seeking a highly skilled Regional Operations Manager to oversee the delivery of facility services across multiple strategic Life Sciences clients in the Eastern half of the United States.Key Responsibilities:Provide oversight of all contracted services to ensure compliance with GMP and GDP...
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Location Manager
3 weeks ago
Baltimore, Maryland, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly motivated and experienced Location Manager to oversee all aspects of food service operations within the Hopkins Student Center. This role is responsible for ensuring exceptional quality, service, and customer satisfaction. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for...
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Center Manager in Training
1 day ago
Baltimore, Maryland, United States Takeda Pharmaceutical Company Ltd Full timeAbout the RoleAs a Senior Operations Management Trainee at BioLife Plasma Services, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career...
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IT Service Center Director
3 weeks ago
Baltimore, Maryland, United States Peak Partners Full timeIT Service Center ManagerPeak Partners is seeking an experienced IT Service Center Manager to oversee the help desk and operations staff, ensuring seamless identification, prioritization, and resolution of reported problems. This is an onsite position located in Baltimore city with a competitive annual salary range of $105-120k DOE.Key Responsibilities:Serve...
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Center Manager in Training
2 days ago
Baltimore, Maryland, United States Takeda Pharmaceutical Company Ltd Full timeAbout BioLife Plasma ServicesAt BioLife Plasma Services, we're committed to improving the lives of patients with rare diseases. Our team is dedicated to providing a supportive and inclusive environment for our donors, employees, and partners. We offer a purpose-driven work culture, opportunities for career growth, and a comprehensive benefits program.Job...
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Math Education Center Manager
1 week ago
Baltimore, Maryland, United States Mathematical Assistance Training Full timeAbout UsAt Mathematical Assistance Training, we're passionate about delivering exceptional math education to students across North America and globally. Our world-class curriculum, built on the Mathnasium Method, has transformed lives since 2002.Job OpportunityWe're seeking a dedicated and results-driven individual to lead our Mathnasium Learning Center as a...
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Shuttle Operations Manager
2 weeks ago
Baltimore, Maryland, United States Reston Limousine Full timeJob Title: Shuttle Operations ManagerReston Limousine is seeking an experienced Shuttle Operations Manager to join our team in Capitol Heights, MD.Job Summary:The Shuttle Operations Manager is responsible for managing the day-to-day functions of multiple contracts with various clients, including managing several Shuttle Supervisors and drivers. This...
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Operations Coordinator
4 weeks ago
Baltimore, Maryland, United States Leaders of Tomorrow Youth Center (LTYC) Full timeJob OverviewLeaders of Tomorrow Youth Center (LTYC) is seeking an experienced Operations Administrator to support the smooth operation of our programs. As a key member of our team, you will play a vital role in ensuring the success of our initiatives and making a positive impact on the lives of our youth.This is an exciting opportunity to join a dynamic...
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Pediatrician Opportunity at Mercy Medical Center
4 weeks ago
Baltimore, Maryland, United States Mercy Medical Center Full timeOverviewMercy Medical Center in Baltimore, Maryland, is seeking a full-time pediatrician to join our academic ambulatory pediatric practice. This unique opportunity allows for general pediatrics practice and teaching opportunities with pediatric house staff and medical students.Practice DetailsWe are seeking a board-certified or board-eligible pediatrician...
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Baltimore, Maryland, United States Cynet Systems Full timeJob Title: Senior Technical Operations Center Systems EngineerJob Summary:Cynet Systems is seeking a highly skilled Senior Technical Operations Center Systems Engineer to join our team. As a key member of our Technical Operations Center, you will be responsible for providing eyes-on-glass monitoring using Dynatrace and other monitoring tools, as well as...