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Customer Service Representative
3 months ago
Customer Service Representative in Chicago
Job Type
Full-Time
Desired Education Level
High School
Experience
No Experience needed - Paid Training
Requirements
Self motivated individual with pleasant telephone demeanor
Ability to recognize and rectify problems
High School graduate or equivalent
Industry experience helpful, but not necessary
Basic mathematics skills
Basic computer skills helpful
Outside sales experience helpful, but not necessary
Position Summary
Customer Service Representatives are primarily responsible for answering inbound customer telephone calls to schedule carpet cleaning and related services. CSR must fully present services and products and obtain accurate order information from customer. CSR must also be able to use e-mail to communicate with customers and perform various other office tasks.
Essential Functions
Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
Follows telephone script as prescribed by company
Makes follow up calls to customers in order to re-solicit business
Demonstrates professional knowledge of all company products and services.
Determines customer requirements and can effectively explain cleaning procedures to customer.
Ask customers for additional business (such as fabric guard, upholstery cleaning, etc.)
Other Duties
Maintain a high level of personal grooming and appearance.
Meet company standards for attendance and punctuality.
Maintain effective working relationships at all levels of the company, including other departments and outside staff.
Attend training meetings as required.
Perform all other duties as assigned.
General Information
First Name
Last Name
Email
Primary Phone
Secondary Phone
Current Address Information
Address
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Availability Information
Desired Job Type
Full-Time
Part-Time
Temp
Available Start Date
Personal Info
If the job requires, do you have the appropriate valid driver's license?
?
Yes
No
Are you at least 18 years old?
Yes
No
if under 18, hire is subject to verification that you are of the minimum age.
Present legal right to live and work in the country
Yes
No
Employment History
I am a current employee of Coit Cleaning & Restoration
Do you have a resume?
Yes
No
Most Recent Employer
Are you currently working for this employer?
Yes
No
Company Name
Supervisor
Recent Company Address
City/Town
State/Province
Phone Number
Fax Number
From Date
From Date: Month
From Date: Year
To Date
To Date: Month
To Date: Year
Job Title
Duties
Reason for Leaving
Second Most Recent Employer
Company Name
Supervisor
Recent Company Address
City/Town
State/Province
Phone Number
Fax Number
From Date
From Date: Month
From Date: Year
To Date
To Date: Month
To Date: Year
Job Title
Duties
Reason for Leaving
Approval
I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.
Locally independently owned and operated.
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