Service Manager
3 weeks ago
Service Manager (WAN)
Location: Remote (Preference for candidates that can do 2-3 days/week onsite in Midland MI)
Duration: 12-18 months
Job Description:
The WAN Service Manager maintains accountability for design, transition, and/or operations of infrastructure services or practices. For design, the Service Manager is responsible for the design of integrated, workable solutions that meet stakeholder requirements and address capability gaps. For transition, the Service Manager is responsible for the delivery and implementation of new services and service changes. For operations, the Service Manager is responsible for a high-level of client satisfaction, run-the-business IT operations, SLAs, service operations, and operational service improvements. Responsible for maximizing adoption and value of a service or practice for the intended audience. Partners with the Sr. Service Leader to manage the work and costs of the teams and vendors involved in service design, transition, and operations. Orchestrates complex functional, technical and operations requirements analysis – with emphasis on experience, simplification, automation, efficiency & reliability.
Must Have:
Experience in managing services or experience in a client facing role
Experience with managing WAN capacity and health, evaluating network transport alternatives, including DIA, MPLS, Satellite and Cellular and making recommendations
Proven experience managing complex, multi-national company networks
Ability to manage incidents, including escalations with key suppliers to restore service during WAN interruptionsd
Routing/switching experience (client has Cisco)
SD-WAN experience (client has Versa)
Cloud security experience (client has Zscaler)
Firewall experience (client has a mix of Cisco, Palo Alto, Checkpoint)
DNS/DHCP experience
Nice to Have:
Infoblox
Cisco network certifications
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