CDOC - Administrative Assistant III (CTA)

Administrative Assistant III (CTA) Salary: $4,238.00 - $5,933.00 Monthly Location: Colorado Springs, CO Job Type: Full Time Job Number: CTA 83027 AAIII 11.2025 Department: Department of Corrections Opening Date: 11/25/2025 Closing Date: 12/9/2025 4:00 PM Mountain FLSA Status: Non-Exempt; position is eligible for overtime compensation. Department Contact Information: David Mixer, david.mixer@state.co.us or 719-723-3960 How To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. This position is only open to Colorado state residents. This posting may be used to fill future vacancies at this location. Due to the State's current hiring freeze, this position will not be filled until January 1, 2026, or after, unless a hiring freeze waiver/exemption has been approved. If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient. In addition to a great agency and rewarding, meaningful work, we offer: Distinctive career advancement opportunities throughout the state system; Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans; Medical and dental health plans; Short and long term disability coverage; Paid life insurance; 11 paid holidays per year plus vacation and sick leave; Wellness program, tuition reimbursement, training opportunities and more; Visit State of Colorado Employee Benefits for more information. Description of Job Primary duties and responsibilities of this position include but are not limited to: Track documents and scanning them into the electronic student files; Create copies of CTA paperwork needed for Basic Training classes (i.e.: compliance forms, worksheets/handouts, etc); Cover front office duties when CO I is conducting security rounds or is unavailable; Organize BT graduation needs, including sending email/calendar invitations and preparing the graduation pamphlets and BT certifications; Update info for the Basic Training student handbook and ensuring sufficient copies are made for each class; Provide excellent customer service by directing and/or responding to all stakeholders to include internal and external departments, other state agencies, offender families and the general public; Research information to resolve problems, concerns, errors, and/or complaints; Type, review, file, copy and scan various documents and memos as needed; Maintain a clear, concise and organized filing system electronically or physically; Assist CTA with compliance files and records management as assigned; Collect and compile data to generate reports and routinely update reports to reflect current and accurate information; Is solely responsible for, or assists with, tracking the budget expenditures for the assigned area; Make purchases using the state issued Purchasing Card (P-Card); Answer and respond to staff/stakeholder/offender inquiries via phone, facsimile, email or in person; Ensure clear and concise communication with supervisors and staff members within the work unit, various departments and other state agencies; Ensure supervisor and/or area manager is apprised of accurate budget totals on a regular basis; Other duties as assigned. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications: Three (3) years of general clerical experience in an administrative or office support role. General clerical duties may include: the accurate and timely completion and processing of documents and information; data entry; printing; scanning and making copies; scheduling; accepting reservations or registrations; arrange meeting logistics and equipment; reception and intake; record keeping, filing and maintenance; answering multiline phones and relaying messages; and general administrative tasks in an office support environment. Any work experience less than full time will be prorated. OR Education and Experience: A combination of related education and/or relevant experience as defined above equal to three (3) years. Ensure that the "Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. This information will be used to help determine compensation for the position. Required Competencies: Self-control, a strong sense of ability to work in stressful, potentially violent situations; Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift; Tolerance to stress, confinement, and high-stakes interaction; Ability to read and comprehend the English language; Ability to effectively communicate fluently in English both verbally and in writing; Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind; Established proficiency in position-related office technologies, especially Microsoft Office (Word, Excel and PowerPoint); Exceptional interpersonal/customer service skills; Excellent written and oral communication skills; Efficient management/input of data and tracking; Strong ability to multi-task and demonstrate flexibility; Impeccable organizational, planning and prioritizing skills; Precise attention to details. Preferred Qualifications: Clerical work experience, as defined above, within Colorado State Government; Experience proof-reading, editing, or creating documents; Experience supporting a program or work unit; Experience with data-entry, checking and verifying; Experience with National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC); Experience working with confidential information; Experience creating and maintaining budgets and budget reports. Important Information The Assessment Process: Your application will be reviewed to determine if you meet the minimum qualifications (MQ's). Applicants that meet MQ's will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration. Use of artificial intelligence (AI) tools, including language models, to create, write, or alter any portion of responses throughout any step of the assessment process may result in the disqualification of an applicant. Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by