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Volunteer Assistant-Receptionist

2 months ago

Orlando, United States Second Harvest Food Bank of Central Florida Full time

Job Type

Full-time

Description

Volunteer Assistant/Receptionist - Operations Department - Orlando

Do you have the ability to manage people and coordinate their activities? Can you communicate well with very diverse populations? Are you great at keeping detailed records and organizing events? And most important of all, do you have an absolute passion for helping people in our community?

If this sounds like you, please consider applying for our Volunteer Assistant/Receptionist role.

About Second Harvest

If you don't know about Second Harvest Food Bank of Central Florida, let us start by saying this is a BIG operation We are a private, nonprofit organization that collects, stores and distributes donated food to more than 750 feeding partners in seven Central Florida counties: Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Last year, with the help of numerous donors, volunteers and a caring, committed community, the food bank distributed over 80 million meals to partner programs such as food pantries, soup kitchens, women's shelters, senior centers, day care centers and Kids Cafes.

In addition to getting food to our neighbors facing hunger, Second Harvest transforms dozens of lives directly every year through several innovative programs. Economically-challenged adults who graduate from our 16-week culinary training program are placed in better than minimum wage jobs that set them and their families on a path to self-sufficiency. We provide assistance to connect people who are eligible to receive SNAP food assistance benefits with the resources they need to access the program and get help. We collaborate with many social service agencies to address the broad spectrum of needs facing many members of our community.

Department Overview

This position supports both the Operations and Development departments at Second Harvest Food Bank. The Operations team helps to run the day to day operation of our warehouse along with our drivers and branches while the Development team leads the aspects of fund development for Second Harvest Food Bank.

Work Hours

Tuesday - Saturday 7:30am-4:00pm (one late night a month, usually one Wednesday each month you work 11:30am-8:00pm) - with this schedule you can avoid most of the rush hour traffic

Job Summary:

In this role you will operate under the direction of the Volunteer Services Manager and will be responsible for helping to manage the Volunteer and Food Drive Programs and Food Show Programs for Second Harvest Food Bank as well as welcoming visitors and volunteers at the reception desk.

This is a full time position offering a competitive salary, medical benefits, dental and vision benefits options, generous paid personal time off, paid holidays, retirement plan options, free employee parking and a wonderful supportive team environment

Job Responsibilities

1. Volunteer Recruitment

  • Collaborate with supervisor to evaluate need for volunteers
  • Assist in identifying and forming new partnerships with potential volunteers via: volunteer fairs, United Way
  • Help schedule and coordinate volunteer groups
  • Help create/produce written promotional materials aimed at recruiting volunteers
  • Recruit and train volunteer groups for special events or specific off-site projects
2. Record Keeping
  • Input volunteer hours into Bloomerang
  • Confirm volunteer groups
  • Schedule in Volunteer Hub
  • Input food drives into Excel sheet and send thank you letters
  • Help with monthly report
3. Volunteer Supervision
  • Provide orientation to new volunteers and escort them to the projects/work alongside at times
  • Sign off on volunteer hour forms for community service volunteers
  • Appropriately communicate with and recognize the efforts of volunteers and food drive organizers through thank you cards/letters, thank you emails...etc
  • Assist with offsite projects/food shows
  • Help lead volunteer projects in the warehouse when we are short staffed
4. Reception Desk
  • Answer reception phone/greet guests
  • Assist with welcome sign/provide list of volunteer groups
  • Keep copies of BEO's so that you are familiar with events taking place in our meeting rooms
  • Assist with walk in food assistance inquiries
  • Provide temporary badges to interns, guests, staff on as needed basis
  • Sign for deliveries/let staff know when items have arrived
5. Coordination and oversight of community food drives:
  • Help answer calls/return messages to food drive organizers and provide timely and effective follow up and customer service when they request advice, materials, tips..etc
  • Attend speaking engagements and educate potential donors on our mission and how to aid that through successful food drives
4. General- Any other duties as assigned.

So, if you are interested and think you want to apply, but you are not sure if you are a perfect fit for these requirements, we still want to hear from you. Everybody brings a different set of skills and experience to our team and we welcome your interest in Second Harvest. Chances are, you may be just who we are looking for

Requirements

Knowledge, Skills, Education and Experience Required
  • Strong interpersonal skills and friendly personality
  • Demonstrated ability to plan and organize
  • Proven success with collaboration and teamwork
  • Excellent written and oral communication skills
  • Experience with data entry and customer service
  • Ability to work independently and manage time well
  • Proficiency using Word, Excel, Publisher and Powerpoint
  • Demonstrated comfort and effectiveness working with diverse populations
Desired Skills and Certifications
  • Associate's Degree preferred or knowledge obtained from work/education related field
  • Experience working with volunteers or personal volunteer experience
  • Strong ability to perform administrative tasks
  • Ability to multi-task and be highly organized
  • Ability to speak in front of large groups
  • Ability to work evenings, early mornings, and weekends as the job requires
  • Ability to travel within a seven-county area (personal vehicle required - mileage reimbursement provided)
  • Experience with Volunteer Hub
  • Certificate in Volunteer Management