Customer Service Representative

2 weeks ago

Boston, United States Porter Airlines Full time

Job Summary

Reporting to the Station Manager, Boston; the Customer Service Representative contributes to the efficient day-to-day operations of the department.

Duties & Responsibilities

  • Provide high-quality customer service
  • Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
  • Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
  • Monitor carry-on luggage and aircraft doors
  • Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
  • Assisting arriving passengers and oversee the International Arrivals baggage area
  • Provide assistance to passengers whose baggage is mishandled or damaged
  • Complete reports (BIR's) and handle entire tracing to recovery of mishandled bags
  • Arrange transportation method to restore the missing baggage to the rightful owner
  • Respond to all passenger inquiries via telephone and email
  • Maintain constant communication with the customer throughout the tracing or repair process
  • Maintain accurate records and update PNR files
  • Reconcile delivery service invoices
  • Process appropriate compensation when required (Delay bag vouchers)
  • Maintain commitment to the highest standard of customer service
  • Perform Aircraft Security Sweep as required by TSA
  • Groom the aircraft to ensure excellent passenger experience
  • Assist with stocking passenger lounge
  • Assist CSR's where required in performing other functions
  • Actively participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other Duties as assigned
Behavioural Competencies
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
  • Ability to work on a permanent basis in the USA
  • Experience in a customer service environment, preferably in the airline industry
  • Knowledge of baggage services handling procedures will be preferable
  • Ability to obtain necessary security clearances
  • Need to be detailed oriented
  • Possess the ability to multitask
  • Ability to work well in a team
  • Have a proven positive track record when handling difficult situations and customers
  • Dependability (must have a clear attendance record and reliable on time reporting for work)
  • Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
  • Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
  • Supports and adheres to all company policies
  • Ability to communicate and correspond clearly and precisely in English

Location

Boston (Boston Logan International Airport - BOS)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.

  • Customer Service Representative

    2 months ago

    Boston, United States Usadscenter Full time

    **Customer Service Representative** Boston 2015-08-20 Ad ID: 137928 Job Offer: Customer Service Jobs Region: Massachusetts City: Boston Local area: Norwood, MA Job name: Customer Service Representative Job location: Norwood, MA Job type: Temporary/Contract Job category: Call Center & Customer Service Salary: $14 - $16 Hourly We are seeking individuals...

  • Customer Service Representative

    2 months ago

    Boston, United States TopBuild Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locations2150-Boston posted onPosted 13 Days Ago job requisition idR-105081 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud to be a...

  • Customer Service Representative

    4 days ago

    Boston, United States NR Consulting Full time

    Job Title: Customer Service Representative Location: Boston, MA 02116 Position Type: Contract with Possible extension Duration: 2+ months Overview : Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyboard terminal via (NDP-250) scanner for the purpose of updating into the computer. ...

  • Customer Service Representative

    2 weeks ago

    Boston, United States PHOENIX BUSINESS CONSULTANT INC Full time $38,000 - $54,000

    Job DescriptionJob DescriptionWe are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in providing exceptional service and ensuring customer satisfaction. ResponsibilitiesGreet...

  • Customer Service Representative

    2 weeks ago

    Boston, United States PHOENIX BUSINESS CONSULTANT INC Full time $38,000 - $54,000

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementTraining & development We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in...

  • Customer Service Representative

    1 week ago

    Boston, Massachusetts, United States Jobs for Lebanon Full time

    About Jobs for Lebanon:We are a leading provider of customer service solutions dedicated to delivering exceptional service to businesses in Lebanon and beyond. Our company offers a dynamic work environment with opportunities for growth and development.Job Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join...

  • Customer Service Representative

    2 months ago

    Boston, United States Charles River Community Health Full time

    **Customer Service Representative** **Department:** CUSTOMER SERVICE **Office:** Brighton, MA **Customer Service Representative** **CLASSIFICATION/STATUS:** Non-Exempt, Full-time, 40 hours, Permanent **IMMEDIATE SUPERVISOR**: Manager of Customer Service **SUPERVISORY RESPONSIBILITIES**: None **WHO YOU ARE:** **YOUR ROLE & IMPACT** The **Customer Service...

  • Customer Service Representative

    4 days ago

    Boston, Massachusetts, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Compass Group Careers. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and assisting with food preparation and presentation.Key...

  • Customer Service Representative

    1 month ago

    Boston, United States Everlight Solar Full time

    Everlight Solar is seeking a skilled, highly energetic, and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry-level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our...

  • Customer Service Representative

    2 weeks ago

    Boston, United States Circle K Stores, Inc. Full time

    Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Representatives

    3 months ago

    Boston, United States Boston Public Schools Full time

    Boston Public Schools seeks  Customer Service Representatives - Transportation Department Reports To : Customer Service Team Leads Position Type: Temporary Position (Potential to stay on Long Term) Start date: July 1, 2024 OVERVIEW: The Boston Public Schools is the largest school district in Massachusetts with approximately 57,000...

  • Customer Service Representative

    2 weeks ago

    Boston, United States Amour Marketing Full time

    We are a top-tier consulting sales and marketing firm. We help our clients popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and...

  • Customer Service Representative

    3 weeks ago

    Boston, United States Amour Marketing Full time $42,000 - $54,000

    Job DescriptionJob DescriptionWe are a top-tier consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our...

  • Customer Service Representative

    2 weeks ago

    Boston, United States Amour Marketing Full time

    We are a top-tier consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and...

  • Customer Service Representative

    3 days ago

    Boston, United States Amped-up Enterprise, Inc. Full time

    Customer Service Representative We at Amped-up Enterprise believe that Customer Service is the core of our business, and our teams are the link and glue of our company. We strive to create an environment where we provide hands-on training, tailored feedback, opportunity, and support to excel and grow personally and professionally. Our goal is to expand our...

  • Customer Service Representative

    2 months ago

    Boston, United States ATLAS BUSINESS CONSULTING Full time

    Job DescriptionJob DescriptionAs a Customer Service Representative, you will play a pivotal role in maintaining our high standards of customer satisfaction. You'll have the opportunity to engage with our valued clients, addressing their inquiries, resolving issues, and ensuring they have a seamless experience with our company.What You'll Do:Assist...

  • Customer Service Representative

    1 week ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service Representative Location: Boston, MA Role is onsite 100% but can earn remote days over time Duration: 3 - 6+ month contract with intent of conversion to full-time Role Summary The client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company...

  • Customer Service Representative

    1 week ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% but can earn remote days over timeDuration: 3 - 6+ month contract with intent of conversion to full-timeRole SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company...

  • Customer Service Representative

    1 week ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% but can earn remote days over timeDuration: 3 - 6+ month contract with intent of conversion to full-timeRole SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company...

  • Customer Service Representative

    3 days ago

    Boston, Massachusetts, United States Asurion Full time

    Job Title: Customer Service Representative - Sales, Repair & TechLOB: Customer Solutions InStoreWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and providing technical...