Manager of Software Quality

2 weeks ago

Tallassee, United States Neptune Full time
Position Summary:

The primary role of the Software Quality Assurance Manager is to oversee the activity of the Quality Assurance (QA) team, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes.

Responsibilities:

  • Establish and maintain quality assurance standard operating procedures (SOPs)
  • Organize, manage, and assist manual and automated test engineers to ensure minimal production defects
  • Establish QA metrics and reporting dashboards for team, leadership, and business stakeholders
  • Establish User Personas in collaboration with Product Ownership team and business stakeholders
  • Clearly document and thoroughly execute Acceptance Tests
  • Organize and manage manual and automated test case libraries
  • Participate in deployment testing exercises as needed
  • Participate in all SCRUM events, including Backlog Grooming, Sprint Planning, daily stand-up and Sprint Review
  • Mentor QA team members and assist them with domain knowledge
  • Lead Training on QA-related topics, encouraging cross-functional knowledge share
  • Keep abreast of changes in technology, standards, and relevant developments in IT & testing by maintaining professional competency through training, reading, and linkages with professional organizations
  • Lead QA process improvement initiatives, fostering an environment of continuous improvement
  • Collaborate effectively with team members and others in organization to resolve testing issues
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Adhere strongly to retrospectives and lessons learned disciplines and hold the team accountable for acting on the agreed plan for improvement
  • Adhere strongly to governance and compliance disciplines and champion governance and compliance with the team
  • Other Duties as Assigned
Education Requirements:
  • Bachelor's degree in computer sciences, software engineering, technology management, business management, or similar.
Experience Required:
  • 6+ Years software Quality Assurance experience with Enterprise Applications
  • 6+ Years SDLC in an Agile/ SCRUM environment
  • 4+ Years QA leadership experience
  • Test Case Management, Defect Tracking and Quality Reporting
  • In-depth knowledge of software testing principles, methodologies, and automated testing
  • A 'can-do' attitude to meet challenges; energized by change and thriving in team-based work
Additional Desired Skills:
  • Excellent interpersonal, verbal and written communication, including presentations
  • Strong analytical and conceptual skills
  • Comfortable dealing with ambiguity and the ability to make trade-offs
  • Able to work under pressure, multi-task, and manage changing priorities and workload
  • Customer-centric: excellent team player, able to work with virtual and global cross-functional teams
  • Excellent attention to detail
  • Sharp analytical and problem-solving skills
  • Creative and innovative thinker
  • Logistics or supply chain experience


Location: Duluth, Georgia or Tallassee, Alabama (some travel required between locations)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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