Receptionist

3 weeks ago


Rockville, United States ROCS Grad Staffing Full time

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department
  • Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment
  • Maintain visitor log, provide visitor badges and track return of badges
  • Keep reception area environment professional and tidy; discourage gathering in that location
  • Handle times of heavy call volume
  • Provide accurate information to callers
  • Maintain knowledge of all NEBF/NEAP systems, website and online benefits portal
  • Perform special projects when requested by management
  • Employer indexing
  • Process returned mail
  • Input change of address into the system
  • Regularly communicate with the Contact Center Supervisor
  • Other duties as assigned

PERFORMANCE STANDARD

  • Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously
  • Must maintain a professional appearance and demeanor at all times and must be dressed professionally.

REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

  • 2+ Years of reception experience preferred
  • High School diploma required, some college preferred
  • Listens well with the ability to communicate effectively in both written & verbal communications
  • Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor
  • Responds promptly to operations leaders and stakeholders to facilitate informed decision making.
  • Presents a professional image in the office

by Jobble


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