Member Service Associate

4 months ago

West Dover, United States Vail Resorts Full time
Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits
•Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
•MORE employee discounts on lodging, food, gear, and mountain shuttles
•401(k) Retirement Plan
•Employee Assistance Program
•Excellent training and professional development
•Referral Program

To Learn More, please review the Benefits Eligibility Summary

My Epic gearis a new gear membership that provides all the benefits of owning gear, but with more choice, lower cost, and no hassle. Membership unlocks access to over 60 of the latest ski and snowboard models and the convenience of choosing in-resort delivery and daily slopeside pick-up & drop-off, at 12 North American resorts. All managed from the palm of your hand in the My Epic app

Job Summary:

The Member Services Associate is the face of the member services locations and acts as an ambassador to the My Epic Gear program. The Member Services locations are conveniently located throughout our resorts and offer our members a place to pick up their gear, request gear swaps, ask questions and even purchase memberships. This position requires a commitment to providing exceptional guest service, strong organizational skills and ability to work with a team or autonomously.

Job Specifications:
  • Starting Wage: $20.00 / hour
  • Shift & Schedule Availability: Full Time & Part Time
  • Skill Level: Entry
Job Responsibilities:
  • Provide exceptional service to our members at our member services locations
  • Preparing and setting up the gear for upcoming My Epic Gear reservations
  • Conducts transactions at front of house POS using various software programs
  • Responsible for general cleanliness and organization of member facing areas
  • Assists with inventory control with My Epic Gear and Retail product
  • Communicate member requests with other departments as needed
  • Assists in movement of gear to and from member services to slopeside locations and tune shops
  • Other duties as assigned
Job Requirements:
  • Keen to learn new skills, open-minded, and can adapt to changing situations
  • Must have excellent oral and written communication, organization skills, and administration abilities
  • Willingness and ability to stand for 8 hours
  • Ability to lift 50 lbs.
  • Ability to work a flexible schedule; weekends and holidays required


The expected pay range is $20.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505152
Reference Date: 09/17/2024
Job Code Function: Rental Operations

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