Service Desk Representative

3 weeks ago

Stuart, United States LanceSoft Full time

I. POSITION PURPOSE
The Service Desk Representative role is responsible for providing essential support for information technologies at Liberator Medical. Support is facilitated by the Service Desk Representative via phone, e- mail, chat and side by side instruction or support. This role works in a dynamic, fast-paced call center environment and is responsible for providing direct support for Liberator's staff as they use information technologies to advance the business unit goals and mission.
II. PRIMARY DUTIES AND RESPONSIBILITIES
1. Customer Service:
a. Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. Staff must also document their diagnostic steps and communications with the customer as they troubleshoot the reported problem.
b. Investigation and use of a knowledgebase are required to find the correct solution. Staff follow-up with all customers to ensure a good experience is received. Ability to communicate effectively and professionally with members at all level across the Liberator Medical and global community is essential.
c. Keeping support services running smoothly and efficiently is a priority for the Service desk staff, and all team members are required to perform other office work as necessary from time to time.
2. Computing Information and Referral:
a. Service Desk staff provide general information about computing services at Liberator. This includes information about access to services provided by IT and other Liberator departments. Service Desk staff must be familiar with and abide by company policies associated with responsible use of information technologies.
b. Service Desk staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Desk and make accurate referrals to other service providers as needed.

3. Problem Resolution:
a. Service Desk staff work directly with customers to resolve their problems accessing Liberator networked services. Problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers can access their required services or applications.
b. Staff members work in teams that specialize in Windows computing.
c. Staff members will also support Apple mobile devices that we manage.

4. Training:
a. Information technology at Liberator is highly dynamic. Service Desk staff can acquire and maintain a working knowledge of a wide range of applications and services. Staff members must be continually aware of changes that directly affect members of the Liberator's community.
b. In order to develop and maintain this knowledge, Service Desk staff are required to attend regular meetings and training activities.

  • Service Desk Representative

    2 weeks ago

    Stuart, United States Cynet Systems Full time

    Job Description: Responsibilities: Customer Service: Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. Staff must also document their diagnostic steps and...

  • Aviation Front Desk Customer Service Representative

    2 weeks ago

    Stuart, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service...

  • Aviation Front Desk Customer Service Representative

    1 week ago

    Stuart, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service...

  • Hotel Front Desk Clerk/Night Audit

    7 days ago

    Stuart, United States Motel 6 Riverside Full time

    Holiday Inn Express located in Stuart FL, is looking for a Front Desk Clerk.What you will be doing:Our Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a member of the Welcome Team and is a vital position to us as it provides the first impression of our brand. We are dedicated to...

  • Patient Service Representative

    3 weeks ago

    Stuart, United States Florida Vision Institute Full time

    OverviewFlorida Vision Institute is searching for an energetic, patient focused, team oriented Patient Service Representative for our multi-specialty ophthalmology practice in Stuart, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career...

  • Patient Service Representative

    4 weeks ago

    Stuart, United States Florida Vision Institute Full time

    Overview: Florida Vision Institute is searching for an energetic, patient focused, team oriented Patient Service Representative for our multi-specialty ophthalmology practice in Stuart, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear...

  • Front Desk

    1 week ago

    Stuart, United States Crunch Full time

    Front Desk Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full-service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule...

  • Front Desk Agent

    2 weeks ago

    Stuart, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Agent Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Aviation Front Desk Agent position with Atlantic Aviation at...

  • Front Desk Agent

    1 week ago

    Stuart, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Agent Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Aviation Front Desk Agent position with Atlantic Aviation at...

  • Medical Front Desk Receptionist

    6 days ago

    Stuart, United States PCC Medical Holdings LLC Full time

    **Front Desk Check in/out** The Front Desk Coordinator will be responsible for checking in and checking out patients, scheduling/rescheduling, taking payments, coordinating with the Medical Assistants and Physician, and will be expected to work independently and carefully. The FDMA must be able to pivot quickly through multiple daily tasks, be equipped to...

  • Customer Service Representative

    2 weeks ago

    Stuart, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Stuart, FL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Gym Front Desk

    6 days ago

    Stuart, United States RELIVE Health Stuart Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsHealth insuranceHome office stipend We are seeking a reliable and customer-focused Front Desk/Member Services associate to join our team. As a Front Desk associate you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from first check...

  • Cashier/Front Desk

    1 month ago

    Stuart, United States STUART HILLS LODGE LLC Full time

    Job DescriptionJob DescriptionWe are looking for a Hotel Front Desk Agent/ Cashier to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.Open Availability...

  • Front Desk Associate

    6 days ago

    Stuart, United States Crunch Fitness Full time

     Front Desk Associate ​ Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous opportunity for growth &...

  • Hotel Front Desk Agent

    4 weeks ago

    Stuart, United States Premier Edge Services Full time

    Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...

  • Front Desk Associate

    7 days ago

    Stuart, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Customer Service Representative

    2 weeks ago

    Stuart, United States Armellino Insurance Agency Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Customer Service Representative

    2 weeks ago

    Stuart, United States APP Jet Center Stuart Full time

    Customer Service Representative APP Jet Center Stuart FL We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Stuart location. In this role, you will be responsible for providing exceptional service to our clients and resolving any issues they may have in a timely and professional manner. ...

  • Customer Service Representative

    2 weeks ago

    Stuart, United States APP Jet Center Stuart Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAPP Jet Center Stuart FLWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Stuart location. In this role, you will be responsible for providing exceptional service to our clients and resolving any issues they may have in a timely...

  • Front Desk Coordinator

    3 weeks ago

    Stuart, United States Premier Private Jets Full time

    Job Type Full-time Description Front Desk CoordinatorAbout Us: Premier is a growing dynamic and vertically integrated aviation services company based in Stuart, Florida. We are committed to safety and providing an industry-leading customer experience. We are looking for team members who want to make a Premier difference and provide an exceptional...