Front Desk Associate

4 weeks ago

Seattle, United States Moody Full time
US: The Springhill Suites by Marriott Seattle Downtown/South Lake Union, managed by Moody National Management LP, is looking for Front Desk Associates to join our team.

YOU: You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime.You can instantly build rapport and make a difference in someone's life in just one interaction.

ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don't have the qualifications, apply anyway We don't hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.

LAST THING: Don't ignore this opportunity.Apply Now

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions:

  • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
  • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
  • Accurately complete any logs/reports as specified by management.
  • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
  • Other duties as assigned.
Job Specifications:
  • Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
  • Excellent interpersonal, written/verbal communication and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems
  • Excellent command of the English language; second language proficiency desirable.
  • Excellent time management skills and ability to multi-task and prioritize work
  • Excellent written and verbal communication skills
  • Exceptional problem solving skills
  • Ability to maintain customer focus
  • Excellent organizationaland planning skills
  • Ability to work well in a team environment
  • Ability to follow corporate standards and procedures
Experience and Education:
  • High School education or equivalent work experience.
  • 1+ years of experience as a Front Desk Clerk or other customer service position.
  • Minimum training required per year as assigned by the company
  • Any additional training required by manager
Work Environment:
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • This is a full-time position.Overtime may be required occasionally.
  • Work days and work hours may vary.
  • This position works indoors.

  • Front Desk Manager

    3 weeks ago

    Seattle, United States Marriott Full time

    **Additional Information** This position is eligible for a sign-on bonus **Job Number** 23205449 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB...

  • Front Desk Manager

    1 week ago

    Seattle, United States Marriott Full time

    **Additional Information** This position is eligible for a sign-on bonus **Job Number** 23205449 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB...

  • Front Desk Manager

    1 month ago

    Seattle, United States Marriott Hotels & Resorts Full time

    Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives to ensure guest Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Operations, Hotel

  • Front Desk Supervisor

    3 weeks ago

    Seattle, United States Sonesta International Hotels Corporation Full time

    Job Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    1 week ago

    Seattle, United States Sonesta International Hotels Corporation Full time

    Job Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    3 weeks ago

    Seattle, United States InnVentures IVI LP Full time

    **Residence Inn Seattle Lake Union is thrilled to offer following benefits!** * **Signing Bonus of up to $1,000** * **Competitive Pay** * **Affordable Health Care for employee and dependents** * **Complimentary parking for employees** * **Discounted Bus Pass** **OUR STORY:** If you are looking for a career where you feel supported, then apply now!...

  • Front Desk Supervisor

    2 weeks ago

    Seattle, United States Hersha Hospitality Management Full time

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Essential Job Functions. Inter Front Desk, Supervisor, Office Manager, Operations, General Manager, Hotel

  • Front Desk Coordinator

    3 weeks ago

    Seattle, United States Chief Seattle Club Full time

    Job Description Job Description JOB DESCRIPTIONJob Title: Front Desk Coordinator Effective Date: 5/15/2024Reports to: Day Center Manager Salary Range: Starting at $28.50 per hourStatus: Regular Temporary Full-Time Part-Time FLSA: Exempt Non-ExemptJob Summary:The Front Desk Coordinator is a key role and requires a positive attitude, professional boundaries,...

  • Front Desk Supervisor

    3 weeks ago

    Seattle, United States InnVentures IVI LP Full time

    **Residence Inn Seattle Lake Union is thrilled to offer following benefits!** * **Signing Bonus of up to $1,000** * **Competitive Pay** * **Affordable Health Care for employee and dependents** * **Complimentary parking for employees** * **Discounted Bus Pass** **OUR STORY:** If you are looking for a career where you feel supported, then apply now!...

  • Front Desk Supervisor

    1 week ago

    Seattle, United States InnVentures IVI LP Full time

    **Residence Inn Seattle Lake Union is thrilled to offer following benefits!** * **Signing Bonus of up to $1,000** * **Competitive Pay** * **Affordable Health Care for employee and dependents** * **Complimentary parking for employees** * **Discounted Bus Pass** **OUR STORY:** If you are looking for a career where you feel supported, then apply now!...

  • Front Desk Coordinator

    4 weeks ago

    Seattle, United States Chief Seattle Club Full time

    Job Description Job Description JOB DESCRIPTION Job Title: Front Desk Coordinator Effective Date: 5/15/2024 Reports to: Day Center Manager Salary Range: Starting at $28.50 per hour Status: ☐ Regular ☐ Temporary ☒ Full-Time ☐ Part-Time FLSA: ☐ Exempt ☒ Non-Exempt Job Summary: The Front Desk Coordinator is a key role and requires a positive...

  • Front Desk Manager

    3 weeks ago

    Seattle, United States Sheraton Grand Seattle Full time

    Additional Information This is an overnight position.Job Number 24052882Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryEntry level management position that is responsible for leading...

  • Front Desk Agent

    3 weeks ago

    Seattle, United States LOTTE HOTEL SEATTLE Full time

    JOIN LOTTE LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work. We...

  • Front Desk Agent

    1 day ago

    Seattle, United States LOTTE HOTEL SEATTLE Full time

    JOIN LOTTE LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work. We...

  • Front Desk Coordinator

    3 weeks ago

    Seattle, United States CHIEF SEATTLE CLUB Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONJob Title: Front Desk Coordinator Effective Date: 5/15/2024Reports to: Day Center Manager Salary Range: Starting at $28.50 per hourStatus: ☐Regular ☐Temporary ☒Full-Time ☐Part-Time FLSA: ☐ Exempt ☒ Non-ExemptJob Summary:The Front Desk Coordinator is a key role and requires a positive attitude,...

  • Front Desk Coordinator

    4 weeks ago

    Seattle, United States CHIEF SEATTLE CLUB Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONJob Title: Front Desk Coordinator Effective Date: 5/15/2024Reports to: Day Center Manager Salary Range: Starting at $28.50 per hourStatus: ☐Regular ☐Temporary ☒Full-Time ☐Part-Time FLSA: ☐ Exempt ☒ Non-ExemptJob Summary:The Front Desk Coordinator is a key role and requires a positive attitude,...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States Lotte Hotel Americas Full time

    Job DescriptionJob DescriptionJOIN LOTTE LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them...

  • Overnight Front Desk Manager

    3 weeks ago

    Seattle, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...

  • Overnight Front Desk Manager

    3 days ago

    Seattle, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...

  • Front Desk Associate

    3 hours ago

    Seattle, United States The Bay Club Full time

    Job DescriptionOur Mission The Bay Club Company is much more than a hospitality company.We provide experiences which celebrate a healthy and vibrant lifestyle. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."...