Sr. Professional Services Consultant

2 weeks ago

Corona, United States Logicalis Full time

Summary

Candidate must be local to Corona, CA Metropolitan Area, as this role requires regular client site visits.

Provides comprehensive professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Performs as technical lead and provides subject matter expertise (SME) and implementation guidance to client and within Logicalis.


Essential Duties and Responsibilities


Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.

Helps develop Logicalis standards for scoping, documentation, and implementations.

Provides guidance, assistance and recommendations to determine new technical services and solutions for client's business as SME.

Leads project teams to deliver successful implementations.

Performs expert integration and customized consulting services; acts as escalation point for internal team.

Develops Low Level Design (LLD) plans, reports, and/or documentation for given project using excellent technical writing skills.

Satisfies client technology services and solution requirements using best practices to:

o Design

o Plan

o Implement

o Validate and Test

o Document

o Provide Knowledge Transfer

o Troubleshoot

o Support

Works directly with client to gather requirements to design solutions, build proof of concepts and implementation solutions.

Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.

Works with Resource Management Office (RMO) and Project Management Office (PMO) and Engagement Manager (EM) in scheduling and managing engagements.

Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.

Responsible for product evaluation, process improvement, and practice refinement activities.

Establishes trusted advisor relationships with clients by demonstrating strong listening skills.

Builds credibility and trust by delivering what has been promised within established timeframes.

Maintains focus on client satisfaction and expectation management.

Working with peers in a collaborative environment.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with customer service expectations.


Supervisory Responsibilities


This job has no supervisory responsibilities.

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