Customer Service Representative

3 weeks ago

Vestal, United States ADMAR Construction Equipment & Supplies Full time

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

  • Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in.
  • Writes contracts , process reservations, and assigns equipment
  • Quotes rental rates during the phone conversation (one call resolution).
  • Product expert and consultant to the customers
  • Handles small equipment sales for walk-in customers.
  • Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
  • Establish and maintain a professional relationship with all customers(External and Internal)
  • Accountable for managing the equipment rental guidelines and policies.
  • The ability and internal desire to learn and pursue self-improvement
  • Support and act as liaison to the outside sales force.
  • The ability to work independently in a fast-paced environment.
  • Performs other duties as assigned.
Skills:
  • Exceptional phone skills, customer service skills and common sense.
  • The ability to calculate figures; such as discounts, interest, and percentages.
  • Excel in a fast paced, highly urgent environment
  • Ability to think on your feet, and natural inclination to go the extra mile to help the customer
  • The ability to close the sale.
  • Accumatica or other ERP system knowledge a plus
Experience/Education:
  • High School Diploma or equivalent.
  • 2 - 5 years' experience as a rental coordinator or counter person preferably in the equipment rental industry.
  • Highly competent computer and keyboarding skills (Microsoft Office)
  • The desire to learn new equipment and do on-line learning.
  • Strong verbal communication skills.
  • Prior experience of working with a variety of construction equipment a plus.
  • Verifiable references and a work history
Physical Demands:
  • While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
  • The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.


Salary Description

$16.00 - $20.00 per hour

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